Project Manager/Product Owner
Commercial International Bank
Total years of experience :19 years, 10 Months
• Product owner and project manager for CIB’s mobile payment product (Mobile Wallet). Mobile wallet is an innovative mobile money digital wallet. It transforms your existing mobile phone into a bank account and gives you the freedom to transfer money, purchase and pay your bills. This product is one of the bank’s drivers for financial including in the Egyptian market.
• Build market position by locating, developing, defining, negotiating, and closing business relationships.
• Lead the comprehensive transformation program for mobile payment towards offering real customer centricity organization by revamping the Digital Banking Offering.
• Specify market requirements for mobile wallet by conducting market research supported by on-going visits to customers and non-customers.
• Recommend the nature and scope of mobile wallet by reviewing product specifications and requirements; appraising new ideas.
• Assess market competition by comparing the mobile wallet to competitors' products.
• Provide information for management by preparing short-term and long-term customer acquisition forecasts and special reports and analyses; answering questions and requests.
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Build the required business cases/financial model for potential clients.
• Screen potential business deals by analyzing market strategies, deal requirements & financials, evaluating options and resolving internal priorities.
• Evaluate promotional plans to ensure that they are consistent with mobile payment strategy and that the message is effectively conveyed.
• Vendor management including performance measurement and development to ensure that the bank receives IT services which are consistently fulfill expectations.
• Develop, manage and control vendor SLA, contracts, relationships and performance for the efficient delivery of services.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Measure project performance using appropriate systems, tools and techniques
• Perform risk management to minimize project risks
• Analyze and define requirements for mobile wallet projects
• Create IT requirement specifications for mobile wallet projects
• Frequently communicate and meet with project stakeholders during all project phases
• Actively communicate with team members about the work and project status
• Organize project team meetings on an as-needed basis
• Support system ramp-up and go-live
• Test product implementation against requirements
• Provide second level support for Vodafone Money Transfer service (M-PESA) to worldwide customers based on ITIL processes including Incident Management, Capacity Management, Change Management, Problem Management and Event Management.
• Executes on strategies to implement and mature ITIL processes for service Operation, including Incident, Problem, Change, Request, Capacity, Service Delivery and Service Level Management.
• Responsible for identification of integration points with other processes and/or tools.
• Ensures all integrated processes are fully documented and understood by all stakeholders.
• Develops and implement measurement systems and KPIs.
• Partners with Operations to ensure adherence to the enterprise policies, standards, processes, procedures and guidelines for all ITIL processes.
• Assists Operations with identification of appropriate automation and process technology support.
• Responsible for ensuring analyses of data, establishment of new governance metrics, and additional reporting.
• Implements controls and drive compliance, ensuring ITIL processes are understood, adhered to, and improved.
• Lead the team, measure and ensure the OLA and KPI for the team.
• Plan and coordinate all service management activities.
• Monitoring and reporting on service performance.
• Vendor and customer management.
• People management.
2nd level application support using ITIL framework.
SQL Server 2005, 2008 administration and development.
Managing resources assigned to incident management process, measure and insure the OLA and KPI for the team.
Plan and coordinate all incident management activities.
Ensuring all activities are carried out as required throughout the service lifecycle.
Appointing people to the required roles.
Ensuring the smooth running of the service.
Monitoring and reporting on incident management performance.
Identifying improvement opportunities.
SQL Server Administration.
Implement and Maintain Data Replication, Mirroring and Clustering.
Ensure the Availability and reliability of the service.
Evaluate the impact of major changes in the system.
Estimate the effort of different change requests on the system.
Participate in Problem Management efforts.
Solve all assigned incidents and fulfill the assigned service requests within the SLA.
Developing and implementing monitoring tools for the VMT service.
Participate in service improvement activities.
Working as senior .NET developer.
Desingning and developing custom .NET applications using Microsoft SQL server, C#.NET and VB.NET.
Implementing and developing Sharepoint portals.
Design and develop software systems to meet with client requirements
Provide technical leadership to team members
Develop project documents, project risks, and change requests estimate
Assure assigned and developed modules quality and unit testing activities are executed
Manage project code development and its adherence to project design
Handle project-related technical issues; support and troubleshooting
Working as senior .NET developer. Desingning and developing custom .NET applications using Microsoft SQL server, C#.NET and VB.NET
Working as senior .NET developer. Desingning and developing custom .NET applications.
Very good with honor