IT Help Desk Admin
Metlife Alico
Total years of experience :12 years, 0 Months
• Upgrading from windows XP to windows 7
• Entering computers in domain environment
• Handling issues related to Microsoft Office 2010
• Familiar with ticketing system
• Capable of using Remote Assistance and Remote
Desktop
• Unlocking user’s account and resetting password using
Active Directory
• Handling Outlook issues
• Installing required applications
• Capable of making internet cables class A and class B
• Maintenance for Computer Software and Hardware.
• Adjusting user profile in case it appeared as temporary
profile
• Familiar with working hours system
• Testing network connection and network points
• Handling users in several locations
• Supporting different types of printers
• Supporting different types of scanners
• Adjusting remote tokens for users
• Adding Mcafee Data Loss Protection to PCs and
Notebooks to prevent data from being stored on external
memories.
• Adjusting Mcafee encryption to Notebooks.
• Creating usernames on Active Directory for new hires.
• Responsible for adjusting the remote tokens with the
home office when remote connection is lost
1 - Computer maintenance.
2 - Adding Computers to Domain.
3 - Solving outlook issues.
4 - Installing printers.
5 - Installing Applications.
6 - Creating users account.
7 - Reset passwords from active directory
recievung calls from customers who where facing issues with there handset such as:-
1- Can not make calls or recieve.
2- Can not send messages or recieve messages.
3- Internet is not working on the phone.
4- Blackberry service.
5- Iphone.
6- Customers facing software issues with the handset.
Faculty of Computers & Information (Helwan University) - Computer Science, 2010
School: Manor House School (American Diploma)