noc engineer
vaporvm
Total years of experience :2 years, 2 Months
Proper escalation of unresolved issues to L2 (Internal) team according to established guidelines and policies.
• Configuration Microsoft 365 users and mails.
• Installing and configuration computers and users policy and add for azure domain.
• Respond to customer inquiries in a timely manner by following the established SLA’s
(service level agreement).
• Follow-up with users to ensure that all issues/needs have been resolved/met.
• Serving as the first point of contact for staff seeking technical assistance over the phone,
email or through ITSM Tool requests.
• Performing remote troubleshooting through diagnostic techniques and pertinent
questions.
• Ensure all issues are properly logged.
• ITSM tools zoho
• Monitor from Solarwinds, PRTG, OP Manager, IN Central.
• Make reports from Veeam Backup
• Prioritize and manage several open issues at one time.