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Amr Aljaafari, service manager

Amr Aljaafari

service manager·Motormotives

Saudi Arabia

Bachelor's degree, Automotive and tractors Engineering

Work experience

Total years of experience: 13 years, 5 months

service manager

January 2026 - Present

Motormotives

Khobar, Saudi Arabia

January 2026 - Present

Managing Director - Led complex diagnostics and maintenance for high
performance luxury cars, including race prep and performance upgrades, using
advanced diagnostic tools and engineering solutions, arrange parts orders, and
workshop finances

Company industry:
Automotive Repair, Spare Parts, & Support Services

workshop manager

January 2025 - Present

Motormotives

Khobar, Saudi Arabia

January 2025 - Present

Graduated in Automotive Engineering and started my career in customer reception and service at top car dealerships, managing major diagnostics, maintenance, accident repairs, and insurance processes. Now working as Service Manager, focusing on complex fault diagnostics and performance/race vehicle preparation.

Company industry:
Automotive Repair, Spare Parts, & Support Services

Service Manager

January 2025 - Present

Mazda,

Khobar, Saudi Arabia

January 2025 - Present

Directed daily mechanical and body shop operations, optimizing workflow and
enforcing strict quality standards. Managed technician assignments and tracked
work-in-progress (WIP) to ensure on-time vehicle delivery. Oversaw repair
estimations, negotiated collision claims with insurance surveyors for rapid approvals,
and drove workshop revenue by maximizing labor utilization and hitting financial
KPIs.

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Service Advisor

January 2023 - Present

Mazda

Khobar, Saudi Arabia

January 2023 - Present

+ Experienced Service Advisor handling quick service, major repairs, and collision cases,
including coordination with insurance companies to ensure smooth claims and repair
processes

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

مهندس استقبال

September 2022 - Present

Jaguar Land Rover Automotive

Riyadh, Saudi Arabia

September 2022 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Seniors Service Advisor

April 2020 - Present

UMA

Riyadh, Saudi Arabia

April 2020 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Mechanical Engineering

service advisor

January 2017 - December 2022

GM

Riyadh, Saudi Arabia

January 2017 - December 2022

+ Experienced in handling collision repair estimates, coordinating
with insurers, and
ensuring smooth communication between customers and the body shop team.

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

ServiceAdvisor

January 2017 - January 2022

GM,

Riyadh, Saudi Arabia

January 2017 - January 2022

Efficient in managing service appointments, explaining repair needs, and delivering
exceptional customer satisfaction through clear communication and technical
knowledge.

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Reception Head Quick Service

January 2018 - March 2020

Toyota

Hail, Saudi Arabia

January 2018 - March 2020

Company industry:
Automotive Dealership & Distributor
Job role:
Mechanical Engineering

Service Advisor

December 2014 - December 2017

Aljomaih

Tabouk, Saudi Arabia

December 2014 - December 2017

Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Service Advisor

December 2014 - December 2017

Toyota

Hail, Saudi Arabia

December 2014 - December 2017

+ Efficient in managing service appointments, explaining
repair needs. and delivering
exceptional customer satisfaction through clear communication and technical
knowledge.

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

ServiceAdvisor

January 2014 - January 2017

Toyota,

Hail, Saudi Arabia

January 2014 - January 2017

Assessed customer vehicles, coordinated repairs, and managed service workflow for
mechanical issues.

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Mechanical Maintenance Engineer

January 2013 - January 2014

Skoda and Seat,

Riyadh, Saudi Arabia

January 2013 - January 2014

Handled engine and transmission overhauls, advanced diagnostics, and complex
fault troubleshooting across powertrain systems.

Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Auto Mechanic

January 2013 - December 2013

Skoda and seat

Riyadh, Saudi Arabia

January 2013 - December 2013

Company industry:
Automotive Dealership & Distributor
Job role:
Mechanical Engineering

Car mechanic

June 2013 - June 2013

Safari Automotive CO.

Riyadh, Saudi Arabia

June 2013 - June 2013

+ Experienced car mechanic specializing in petrol engine and transmission diagnostics,
repair, and maintenance

Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Education

Helwan university

May 2021

May 2021

Bachelor's degree, Automotive and tractors Engineering

Egypt

Helwan University

January 2013

January 2013

Bachelor's degree, mechanical

Saudi Arabia

Skills

Customer Service
Expert
Customer Service
Expert
Automotive Electronics
Expert
Automotive Electronics
Expert
Automotive Engineering
Expert
Automotive Engineering
Expert
Automotive Repair
Expert
Automotive Repair
Expert
Automotive Technology
Expert
Automotive Technology
Expert
workshop leadership
Expert
workshop leadership
Expert
service operations
Expert
service operations
Expert
maintenance engineering
Expert
maintenance engineering
Expert
vehicles
Expert
vehicles
Expert
mechanics
Expert
mechanics
Expert
warranty
Expert
warranty
Expert
operation
Expert
operation
Expert
receiving
Expert
receiving
Expert
accounting
Expert
accounting
Expert
negotiation
Expert
negotiation
Expert
marketing
Expert
marketing
Expert
AUTOMOTIVE ENGINEERING
Intermediate
AUTOMOTIVE ENGINEERING
Intermediate
CLAIMS PROCESSING
Intermediate
CLAIMS PROCESSING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROJECT ESTIMATION
Intermediate
PROJECT ESTIMATION
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
ELECTRICAL DIAGNOSTICS AND REPAIRS
Intermediate
ELECTRICAL DIAGNOSTICS AND REPAIRS
Intermediate
FAULT MANAGEMENT
Intermediate
FAULT MANAGEMENT
Intermediate
MECHANICAL ENGINEERING
Intermediate
MECHANICAL ENGINEERING
Intermediate
NETWORK DIAGNOSTICS
Intermediate
NETWORK DIAGNOSTICS
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate

Languages

Arabic

Native Speaker

English

Expert

German

Intermediate

Memberships

Society of Arab Engineers

Engineering

June 2013

Training and Certifications

Certifications
GM Service Advisor Training
Gold Level in GM
TSA21

Hobbies and interests

Reading