عمرو عناني

 Create a positive impact and add value to national initiatives under the umbrella of Vision 2030, Saudi VRPs including NTP 2.0 program.
 Lead the functions of PMO, quality and compliance, finance, HR, bidding and other business as usual.
 Planning operations from the beginning and implementing them after approval of the steering committee.
 Manage all the daily operations that take place in the company based on approved KPIs and solve all the problems that arise through the day.
 Leading the operations and excellence activities that aim to make consulting efforts work, value propositions accepted and proposed benefits realized.
 Design and implement a strong operating and governance models control SG relationship with internal and external parties.
 Design, implement and enhance internal processes, policies and procedures.
 Lead the BD/bidding life cycle.
 Keep a close watch on the budgets of each department and implement strict budgetary controls

 Participated in the establishment of the MER PPM Center of Excellence (PPM CoE) to support all PPM engagements across PwC.
 Lead PPM Quality team (PMOs) at Ministry of Labor, Saudi Arabia.
 Lead an automation program to serve PMO operation clients across Saudi Arabia.
 Participated in many PMO design engagements for many Government clients such as Delivery Unit (Ministry of Planning & Economy), Ministry of Finance (MoF), Ministry of Environment, Water and Agriculture, Adaa Center and MoMRA.
 Develop many PPM related artefacts such as handbooks and PM process.
 Audit the implementation of some strategy initiatives, programs and projects by 3rd part strategy implementers (BCG, Mackenzie, PRG and others).
 Designing the quality and compliance approach for PMOs, TMOs and VROs across many government entities.
 Participated in the development of many PPM models and frameworks such as PMO BOT Model.

 Served public sector in general and Ministry of Labor (MoL) and Ministry of Health (MoH) in particular.
 I was serving many business vertical departments such as "Planning & Development", "Labor Policies", "Customer Services" and "International Labor Affairs".
 I have participated in the establishment of the "Delivery Unit" which reports directly to HE the minister.
 Was very close to the top management and executives.
 Lead some transformation programs/projects which were related to many national initiatives.

 Establish the Project Management Office (PMO), with the establishment and development of methodologies mix between PMI standards and Microsoft implementation methodologies.
 Manage all projects all over Saudi Arabia cover all Microsoft business solutions such as Dynamics AX, Dynamics CRM and SharePoint.
 I have shared with the top management to convert our execution methodology to be process-based.
 I have participated in the process of cost management and profit maximization by closing projects on time using our internal capabilities.

 Establishment of IT Service Delivery Team including responsibility for service desk, desktop support department & solutions support department.
 Definition of service level agreements (SLA’s) & Annual IT Services Maintenance Contract, in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable.
 Monitor, control and support services delivery.
 Developing assessment reports for many current IT projects in different fields such as security, SW development, GRP implementation, and others.
 Designing assessment criteria helps in the vendor selection for Dynamics CRM implementation initiative and projects.

 Manage the company day-to-day activities and operations.
 Follow up consultants’ performance, work results, and evaluate them periodically.
 Manage many bids staring from RFI, RFP, proposal assessments, and vendor selection such as Oracle CC&B system and ERP for MOWE.
 Participate in the implementation supervision for many IT projects in the public sector.
 Participate in the assessment operations of many IT-PMO related projects in the public sector.
 Ensuring high-level of quality for all deliverables.
 Acted as MOWE’ consultant & supervisor in the implementation of both Oracle ERP and Oracle CC&B projects in MOWE.

 Company day-by-day activities and operations.
 Supervise all Web and S/W development projects.
 Participate in the business system analysis of most of web and SW development projects.
 Supervising the testing and acceptance operations.
 Ensuring high-level of quality for all deliverables.
 Managing all vendors and sub-contractors.
 Preparing service level agreements (SLA’s) & annual IT services maintenance contracts, in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable.
 Manage many bids staring from RFI, RFP, proposal assessments to vendor selection.
 Identifies, negotiates and manages strategic relationships with dealers.

 Responsible for anything related to company day-by-day activities and operations.
 Developing and supervise all plans for all activities especially training and IT services.
 The contact person of the company for all big customers and authorizers.
 Preparing the pricing and discounting systems and policies.
 Sharing with the board members in preparing the strategic plans for the whole company' activities.
 Manages the marketing, sales and product development teams to implement business development initiatives.
 Report to the General Manager.

Responsible for anything related to the training center' management and development.
Developing technical human resources to pass the required exams to stay strong in the training market.
Preparing the pricing and discounting systems and policies for training.
Innovating new courses and tracks depending on the training market needs.
Preparing the training programs specifically for Sharm El-Sheikh Branch.
Sharing with the board members in preparing the strategic plans for the training center.
Managing training' marketing and sales staff.

 Staff career development plans especially technical staff.
 Preparing & upgrading any technical documents used in the training operation.
 Participating in preparing all plans related to courses documents, lesson plans, schedules for 3 branches, customer relationships, and following up customers to inform them about all news.
 I have the ability to tailor IT proposals to meet client needs and expectations in all bids in the IT training field.
 Setting and developing the work performance standards, company rules, company regulations, and follow its application.
 Innovating new courses and training tracks based-on needs.
 Participating in preparing strategic & development plans.

 Everything related to software either desktop applications or business packages.
 Everything related to hardware either maintenance, troubleshooting or upgrade.
 Manage the internal network and information system (22 users connected to Windows NT server).
 Preparing the training plans for staff to use desktop applications and business solution.
 Making and managing the internal paper system (Templates and Forms).
 Managing the Internet home page of the company.

 Software and hardware support especially desktop applications troubleshooting.
 Managing the internal information system, this includes Network software, Windows, and desktop applications.
 Making and managing the internal paper system to document all staff and customers problems.
 Manage centers software (Installing and training), hardware (Maintenance) and network (Security and Permissions).
 Training my staff to use Microsoft Products professionally. Also, support and solve customer problems after finishing courses.

 Determining training objectives.
 Participate in, and conducts technical training programs.
 Writing training programs, including outlines, text, handouts, and tests.
 Suggesting and introducing the right business solutions to our customers.
 Technical support and follow up customers troubleshooting.
 Installing new versions of any S/W for users and customers especially Microsoft and IBM products.