عمرو الطحان

- Full responsibility of Talabat UAE branch HR department.
- Participate in design the annual HR department Plan.
- Responsible for all HR plans execution approved by HR dep. Headquarter.
- Responsible for the full recruitment function from screening resumes till the final draft of the candidate offer letter, as per the approved manpower plan.
- Responsible for deliver the induction program for the new joiners.
- Responsible for prepare the monthly payroll, benefit statement, all related schedules and update the leave records.
- Support line managers to analyze the current department positions to set KPIs for JDs and accordingly for the performance appraisal.
- Responsible for train the line managers for performance appraisal and follow up with them to make sure that the process is perfectly done.
- Responsible for deliver soft skills training based on the TNA of the last employees appraisal for the last quarter.
- Responsible for managing the government relation function with a cooperation from PR Agency for example (Employees Visa - Company license and all related government licenses - Office contract - Visit Visas).
- Responsible for all employee relation tasks for example recreational activities, all kind of employee’s internal requests, communication board, provide guidance regarding legal issues.
- Responsible for applying the company polices and make sure that all the employees are following the right procedures, and proceed in a disciplinary actions if needed.
- Manage the internal investigations and submit a detailed report to the Regional HR & Admin. Manager.
- Set up travel arrangements, itineraries, airline reservations, shuttle service and hotel accommodations.
- Submit a monthly HR tracker report to the Regional HR & Admin Manager in the Headquarter.
- Travel to Oman when needed to support the HR generalist there in all functions, specially GR & recruitment.
- Responsible for submitting monthly detailed report about Oman HR Dep. Performance.

- Participate with Learning & Development team in designing a tailored induction program for Talabat current and new joiners' employees.
- Communicate with all Talabat departments to spread the awareness about the importance of the induction program and the trainings for the employees.
- Participate with the team in preparing Learning & Development annual proposal.
- Participate with the team in designing the annual training calendar for the GCC.
- Prepare the Learning & Development policy and modify any related policy to the department.
- Design a tailored soft skills and human development material for the employees.
- Responsible for cooperating and coordinating with the line managers all over the GCC to compromise about a suitable training schedules according to their business needs.
- Responsible to communicate with all departments to discuss the training needs according to the employees performance appraisal for the last quarter.
- Deliver 140+ hours of induction program to Talabat employees all over the GCC.
- Deliver 40+ hours of soft skills & Technical customer service trainings for mainly the operation department.
- Deliver a detailed report about each training including every employee performance and attitude and my own recommendation to develop and enhance their current skills and professional attitude.

- Responsible for the project control process, from handling the 1st draft proposal to the client, to collecting the final payment, going through Project coding, filling system (files - Server), preparing Tenders, Updating legal documents from the government, furnished technical reports from concerned companies like (soil reports) and all kind of payments.
- Responsible for handling two company branches (Sharjah - Dubai), from renewal the annual license, employees visa, handling employees bank accounts.
- Responsible for creating a filling and coding system with a database to all projects and employees.
- Responsible for creating a department quarter plan with a specific targets and achievements.
- Responsible for following up, train, supervise and evaluate 4 employees in my department.
- Attend meetings with the clients to handle the administrations issues and the meeting agenda.
- Organize and supervising the administrative activities that facilitate the smooth running of the office.
- Write administration letters and reports.
- Organize the recruitment of new staff and ensuring their proper induction.
- Reconcile expenses and payment of office accounts and control the office supplies budget and also responsible for submitting a monthly detailed report.
- Complete track record of Passport & Visa Expiry of all the existing staff.
- Provide support to other departments of the organization and organizes projects of the company.
- Responsible for purchasing all the equipment for the office and project.
- Responsible for assets records of the office and arrange for the repairs & maintenance as and when necessary.
- Continual market research and ongoing search for new vendors documented in a detailed reports.
- Set up travel arrangements, itineraries, airline reservations, shuttle service and hotel accommodations.
- Manage administration tasks for Committee meetings, including compiling agendas, recording minutes and drafting correspondence based on meeting outcomes.

I’m a certified professional educator with a proven ability to design and deliver training programs to a variety of individuals and corporate on soft skills, Basic Management, HR functions. Over 5 years of experience, I engaged for hundreds of hours delivering training programs in Egypt and U.A.E. I have conducted training programs for Universities, Corporate, NGOs, and Training Institutes in the following skills:

- How to get things done.
- Business Communication Skills.
- Leadership.
- Negotiation Skills.
- The Art of Feedback.
- Emotional Intelligence.
- Team work.
- Change Techniques Programs.
- Interview skills.
- Public speaking.
- Recruitment.
- HR Planning.
- Basics of Marketing.
- Customer Service.

I invested hundreds of hours in dozen of lectures for thousands of trainees in Cairo University, American University in Egypt, Ain Shams University, Al Azhar University, Resala Charity Institute, in a Magazine related to United Nations, Baghdad Institute in United Arab Emirates… etc.

I’m capable to develop and customize a various advanced levels of materials according to trainee’s profession, age, position, and Customer industry.

- Develop manpower plan and updated it quarterly according to organization needs.
- Participate in developing the recruitment policy to include all required implementation forms.
- Develop a recruitment database to save the incoming resumes.
- Screen resumes and select qualified candidates according to the JD, industry nature and company culture.
- Interview candidates face to face and over the phone in order to select the most suitable one for the job.
- Apply the hiring process and make sure it adheres to company rules and regulations.
- Develop Job descriptions for the Current and the planned positions in the company using job analysis technique.
- Create the current Org. structure and a specific Chart for each Department.
- Create a flow chart for the Departments’ Technical Process.
- Create projects database which contains numbers of projects, due date, Cost, numbers of employees with titles and names in each project to facilitate the daily projects tracking process.
- Participate in the appraisal function.
- Prepare the training need analysis (TNA).
- Control the employee’s accommodation within the available budget.
- Make a weekly and monthly recruitment, HR planning and training reports to the HR Manager.

- Responsible for the project control process, from handling the 1st draft proposal to the client, to collecting the final payment, going through Project coding, filling system (files - Server), preparing Tenders, Updating legal documents from the government, furnished technical reports from concerned companies like (soil reports) and all kind of payments.
- Responsible for handling two company branches (Sharjah - Dubai), from renewal the annual license, employees visa, handling employees bank accounts.
- Responsible for creating a filling and coding system with a database to all projects and employees.
- Responsible for creating a department quarter plan with a specific targets and achievements.
- Responsible for following up, train, supervise and evaluate 4 employees in my department.
- Attend meetings with the clients to handle the administrations issues and the meeting agenda.
- Organize and supervising the administrative activities that facilitate the smooth running of the office.
- Write administration letters and reports.
- Organize the recruitment of new staff and ensuring their proper induction.
- Reconcile expenses and payment of office accounts and control the office supplies budget and also responsible for submitting a monthly detailed report.
- Complete track record of Passport & Visa Expiry of all the existing staff.
- Provide support to other departments of the organization and organizes projects of the company.
- Responsible for purchasing all the equipment for the office and project.
- Responsible for assets records of the office and arrange for the repairs & maintenance as and when necessary.
- Continual market research and ongoing search for new vendors documented in a detailed reports.
- Set up travel arrangements, itineraries, airline reservations, shuttle service and hotel accommodations.
- Manage administration tasks for Committee meetings, including compiling agendas, recording minutes and drafting correspondence based on meeting outcomes.