Amr Elmesalamy

• Processing International Bank Transfers (telex & swift), Western Union & Ria (inbound/outbound) transfers, Dubai remit for online transfer, Altaif online transfer, Sale and Purchase of Currencies and Demand Draft issuance.
• Cash checks, pay bills, process money orders, wire money nationally and internationally.
• Obtaining customers’ information and documentations as per (central bank of Kuwait) requirements.
• Carrying out KYC on customer & companies, ensure all customer & companies information fed accurately in the system for each transfer and customer registration.
• Ensures branch compliance with audit and regulatory procedures.
• Communicates and implements new ideas and marketing strategies within branch market area to improve sales.
• Responsible for day-to-day supervision and leadership maintains. oversees all company procedures.
• Trying to open new market with the corporate to encourage them to process the commercial transaction throw the branch by giving them special rates & giving the best services for them.
• Stay abreast of competing markets and provide reports on market movement and penetration.
• Maintains a high level of employee morale to minimize turnover and maximize customer service satisfaction.

• Developing and sustaining long-lasting relationships with customers.
• Answering customers' questions and escalating complex issues to the relevant departments as needed.
• Responsible about arranging the contracts for the customers.
• Actively seek out new sales opportunities through cold calling, networking and social media.
• Prepare and deliver appropriate presentations on our service.
• Negotiate/close deals and handle complaints or objections.

• Processing International Bank Transfers, Western Union (inbound/outbound) transfers, DHL shipment, Sale and Purchase of Foreign Currencies and Demand Draft issuance.
• Cash checks, pay bills, process money orders, wire money nationally and internationally.
• Obtaining customers’ information and documentations as per (central bank of Kuwait) requirements.
• Carrying out KYC on customer, ensure all customer information fed accurately in the system for each transfer and customer registration.
• Balance drawer, added new customers to the system and handle complaints and cash inflows and outflows.
• Prepares financial statements and analysis for branch manage and supervises department employees.
• Responsible for day-to-day supervision and leadership maintains and oversees all company procedures.
• Overseeing approvals of fiscal plans assisting with customer service and satisfaction marketing branch within the community to attract business records.
• managing resources and staff developing and attaining sales goals, delivering exceptional customer service and growing the firm.
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation.

• Provide customer service and handle customer payments.*Help train new employees how to use the register and the correct procedures to follow.
• Collect cash, checks, and credit card payments from customers.
• Make change accurately and efficientlyIssue receipts to customers Deal with returns and refunds as necessary.
• Maintain cash control over register drawer and verify amounts are correct.
• Answer customer questions as they arise and calculate customer bills through cash register.

• Enhancing sales staff accomplishments and competence by planning delivery of solutions.
• greeting customers who enter the shop.
• be involved in stock control and management.
• being responsible for cash and card payment.
• Giving advice and guidance on product selection to customers. • Balancing cash registers with receipts, Dealing with customer refunds.