Amr Elserwy

IT Project Manager at SamTecch Middle East

• United Arab Emirates - Dubai
• December 2021 to October 2022

- Increasing the outsourcing company’s efficiency (On-premise and Cloud (Azure) Administration - Contact center - Digital Marketing - Zoho ERP)
- Maintaining the stability of the contact center
- Project manager (Planning, Execution, Documentation, and reports)
- Using Zoho solutions in daily tasks (Connect, Project, IT asset management)
- Manage communications with telecommunication companies and vendors
- Training for new onboarding users (Zoho)

IT Manager at Cinmar Lighting Systems LLC

• United Arab Emirates - Dubai
• July 2018 to December 2021

- Increasing the IT operation efficiency
- Reviewing the incidents and issues
- Develop team capabilities by sharing knowledge
- System Administration (Active Directory, storage, Sophos, VMware ESXi, Antivirus, Backup)
- Create and follow up backup solutions (Symantec and Veam)
- Follow-up software license period
- Leading Dynamics AX migration
- Office 365 Administration
- Creating annual IT-predicated budget
- Create software and Hardware upgrading plans
- Manage communications with telecommunication companies and vendors
- Increasing the Digital Marketing Team’s efficiency

IT Manager at No Errors IT Service

• United Arab Emirates - Dubai
• April 2017 to June 2018

- Increasing the IT operation efficiency
- Preparation of technical reports for tenders
- Increasing customer satisfaction by reviewing incidents and issues

IT Manager at AlexKnee Hospital

• Egypt - Alexandria
• September 2016 to April 2017

- Increasing the IT operation efficiency (reviewing incidents and issues)
- Server Administration (Active Directory, Backup, Storage)
- Maintaining the stability for the PBX (Gulf Sip)
- CCTV Administration
- Follow up on HIS system Implementation

Sales Technical Manager at ICCO Canada

• Egypt - Alexandria
• December 2015 to August 2016

- Increasing the technical support team and sales team efficiency
- Preparation of technical reports for tenders
- Increasing customer satisfaction by reviewing incidents and issues

Senior Help Desk at Integrated Solutions For Ports (ISFP)

• Egypt - Alexandria
• November 2011 to November 2015

- Technical support for end users in HQ and Alexandria port
- Member of the technical support team for Red Sea Ports

IT Supervisor at Shores Amphoras Resort

• Egypt - Sharm el Sheikh
• July 2011 to October 2011

- Technical support for end users and Guests
- Server Administration (Active Directory, Storage, Exchange and Backup)

IT Supervisor at Alexandria Construction Company

• Egypt - Alexandria
• November 2005 to July 2010

- Server Administration (Active Directory, Exchange, ISA server
- Technical support for end users (Cairo and Alexandria)

Technical Support Specialist at ICCO

• Egypt - Alexandria
• January 2003 to June 2005