IT Project Manager
DX Contracting (Constructions)
Total des années d'expérience :25 years, 9 Mois
My main activity is to lead a program that will create an IT department.
• Developed project plans to identify critical issues, approaches, and performance metrics and choose the best methodology (Agile - Waterfall - Hybrid)
• Develop and improve the project documents and reports for Waterfall and Agile, which will assist stakeholders in being clear on the project scope and following up on the deliverables and deadlines.
• Created Annual IT budget and oversaw purchases of IT equipment and software.
• Decreased spending by 30%
• IT team hiring.
• Leading IT infrastructure upgrading project
• Leading Email server Migration project.
• Review the IT departments 3rd party contracts, changing the terms in some and terminating some.
• Create an IT policy plan to be executed.
• Leading SharePoint migration.
• Leading PowerApps implementation project
• Increasing the 3rd companys eficiency (Network, on-premise. Cloud (Azure) Administration, Contact
center, Digital Marketing, Zoho ERP, M365)
• Developed project plans to identify critical issues, approaches, and performance metrics and choose the best methodology (Agile - Waterfall - Hybrid)
• Develop and improve the project documents and reports for Waterfall and Agile, which will assist stakeholders in being clear on the project scope and following up on the deliverables and deadlines.
• Outlined work plans, determined resources, authored timelines, and generated initial budgets for
project scope
• Working with the change board on change requests, assessing their impact, and accepting or
rejecting changes
• Prepare the documents and reports that will assist stakeholders in being clear on the project scope and following up on the deliverables and deadlines.
• Prepare and manage IT code of conduct based on international best practices
• Develop and implement information security policies based on ISO 27001-2013
• Prepare and implement Disaster Recovery, High Availability, and Business Continuity Plans
• Coordinate with the Quality manager and Risk manager to achieve the goals within the scope and
budget
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Produced weekly incident and milestones reports, updating top management on progress and roadblocks
• Created Annual IT budget and oversaw purchases of IT equipment and software.
• Decreased spending by 30% and worked to alleviate compliance risks through efective software
licensing.
• Create and control the procurement process (RFP, RFI, and RFQ)
• Outline the agreement with the vendors and negotiate for the best contract
• Upgrading the company solutions to add more advanced features by creating an AI team.
• Data analysis for financial, sales, and technical reports using Power BI to support the top management.
- Increasing the outsourcing company’s efficiency (On-premise and Cloud (Azure) Administration - Contact center - Digital Marketing - Zoho ERP)
- Maintaining the stability of the contact center
- Project manager (Planning, Execution, Documentation, and reports)
- Using Zoho solutions in daily tasks (Connect, Project, IT asset management)
- Manage communications with telecommunication companies and vendors
- Training for new onboarding users (Zoho)
- Increasing the IT operation efficiency
- Reviewing the incidents and issues
- Develop team capabilities by sharing knowledge
- System Administration (Active Directory, storage, Sophos, VMware ESXi, Antivirus, Backup)
- Create and follow up backup solutions (Symantec and Veam)
- Follow-up software license period
- Leading Dynamics AX migration
- Office 365 Administration
- Creating annual IT-predicated budget
- Create software and Hardware upgrading plans
- Manage communications with telecommunication companies and vendors
- Increasing the Digital Marketing Team’s efficiency
• Increasing the eficiency of the IT team
• Create and follow up backup solutions (Symantec and Veam)
• Led Microsoft Dynamics AX 2012, CRM 2016, and Dynamics 365 implementation
• Developed project plans to identify critical issues, approaches, and performance metrics and choose the best methodology (Agile - Waterfall)
• Project Manager Assistant for Lighting projects
• Creating an annual IT-predicated budget for IT services and hardware
• Manage communications with telecommunication companies and vendors
• Coordinated ongoing technical training and personal development classes for staf members.
• Produced weekly incident and milestones reports, updating top management on progress and roadblocks.
• Interviewed, hired, trained, and mentored staf by coaching daily, leading performance reviews, and
ofering constructive feedback.
• Increasing the Digital Marketing Teams eficiency. Organize company events and exhibitions
• Communicated with the executive team and CEO to maximize development eficiencies and resolve issues.
• Create and control the procurement process (RFP, RFI, and RFQ)
• Authored policy, procedure, and manuals governing internal IT use.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection, and endpoint protection.
• Data analysis for financial, sales, and technical reports using Power BI to support the top management.
- Increasing the IT operation efficiency
- Preparation of technical reports for tenders
- Increasing customer satisfaction by reviewing incidents and issues
• Increase the eficiency of IT operations by overseeing IT department operations and training.
• Developed project plans to identify critical issues, approaches, and performance metrics and choose the best methodology (Agile - Waterfall - Hybrid)
• Create and control the procurement process (RFP, RFI, and RFQ)
• Outline the agreement with the vendors and negotiate for the best type (FB, TM, and CR)
• Develop and improve the project documents and reports for Waterfall and Agile, which will assist stakeholders in being clear on the project scope and following up on the deliverables and deadlines.
• Using the MS project to provide performance management by analyzing and controlling cost and
performance, updating existing plans as new information becomes available or existing data
changes, and giving what-if scenarios for the project manager
• Increasing customer satisfaction by reviewing incidents and issues
• Guided organizational technology strategy and roadmaps.
• Adjusted project plans for dynamic targets, stafing changes, and operational specifications.
• Closely collaborated with project members to identify and quickly address problems.
• Led technology selection and rollout, focusing on organizational planning, provider contracts, and
supplier service-level agreements.
• Demonstrated familiarity with the latest hardware, software, networking technology, and industry trends.
• Interviewed, hired, trained, and mentored staf by coaching daily, leading performance reviews, and
ofering constructive feedback.
• Communicated regularly with customers concerning data exchange and technology integration.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Worked closely with management teams to plan, develop, coordinate, and execute technical
strategies aligned with the clients vision, mission, and purpose.
• Establish standards, determine specifications, and create (SLA) and (OLA).
• Coordinated with management teams to plan, develop, align, and execute strategies to meet the clients vision, mission, and purpose.
• Facilitated the best user experience through continuous support, training classes, webinars,
improvements, and communication of system changes.
- Increasing the IT operation efficiency (reviewing incidents and issues)
- Server Administration (Active Directory, Backup, Storage)
- Maintaining the stability for the PBX (Gulf Sip)
- CCTV Administration
- Follow up on HIS system Implementation
• Increasing the IT operation eficiency
• Server Administration (Active Directory, Backup, Storage)
• Maintaining the stability for the PBX (Gulf Sip)
• Follow up on HIS system Implementation
• Directed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Communicated with the executive team and CEO to maximize development eficiencies and resolve
technology issues.
• Authored policy, procedure, and manuals governing internal IT use.
• Supported phone, photocopier, fax machine, and other physical equipment.
• Oversaw daily performance of computer systems and immediately responded to issues to keep the network up and running.
• Built, customized, and repaired technology based on staf requests.
• Demonstrated familiarity with the latest hardware, software, networking technology, and industry trends.
• Maintained camera and physical security systems.
• Installed and administrated audiovisual equipment.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection, and endpoint protection.
• Implemented and administrated wireless devices, multi-site network infrastructure, business
intelligence development, and implementation.
- Increasing the technical support team and sales team efficiency
- Preparation of technical reports for tenders
- Increasing customer satisfaction by reviewing incidents and issues
• Increasing the technical support team and sales team eficiency
• Analyzed project-related information and made recommendations based on discoveries.
• Increased employee productivity through training and mentorship.
• Guided and coached project teams, delegating tasks and evaluating performance and progression of
project pace.
• Recruited and trained IT team members.
• Directed deliverable estimates, negotiated resource conflicts, and allocated resources.
- Technical support for end users in HQ and Alexandria port
- Member of the technical support team for Red Sea Ports
- Technical support for end users and Guests
- Server Administration (Active Directory, Storage, Exchange and Backup)
- Server Administration (Active Directory, Exchange, ISA server
- Technical support for end users (Cairo and Alexandria)
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