Amr Essam Mahmoud

As an account manager, my roles and responsibilities include (but may not be limited to)
• Business development: Identified and established key accounts to secure additional revenue streams; followed up on deals, verified correct delivery of contractual obligations, and updated the company the category manager regarding milestones and KPIs.
• Procurement: Manage all the procurement process for the home & kitchen category.
• Seller performance: Work with the seller performance team to seller performance results and execute with sellers accordingly
• Seller fulfillment: Track seller orders and ensure that all sellers are fulfilling all orders within TAT, are keeping enough stock, have correct pricing, are accepting returns correctly, etc
• Catalog: Work with sellers to increase catalog size in line with business requirements.
• Campaign/Promotion management: Work with internal teams as well as sellers to manage their campaign portfolio.
• Seller Meets: Conduct meetings with sellers with aim to discuss growth opportunities, understand issues being faced and communicate any areas of improvement for the seller. Design and schedule a monthly meeting calendar with sellers and share with marketplace team. Post meeting, share minutes of the meetings with details on attendees, venue, time and points of discussion, with marketplace team in cc.
• Content: Work with sellers to improve and enhance the content of their products which will help them achieve better conversions and sales. While our in-house team will help sellers with content enrichment, the best source of good content should
• Commission Rates: In most scenarios, sellers will work with us on the default commission rates. However, if a seller wants to change commission rates and is deemed as important by the business, drive the negotiations and implement changed commission rates, after prior approval from category manager.

•Planning product ranges and preparing sales and stock plans in conjunction with buyers.
•Forecasting profits and sales, and optimizing the sales volume.
•Controlling stock levels based on forecasts for the season.
•Analyzing every aspect of bestsellers (for example, the bestselling price points, colors or styles) and ensuring that they reach their full potential.
•maintaining awareness of competitors' performance.
•Monitoring slow sellers and taking action to reduce prices or set promotions as necessary.
•Gathering information on customers' reactions to products.
•Analyzing the previous season's sales and reporting on the current season's lines.
•Managing, training and supervising sales staff gathering information on customers' reactions to products.

 Managing staff.
 Merchandising.
 Hitting targets and implementing strategies to improve sales.
 Stock control.
 Account analysis.
 Forecasting future sales.
 training new staff.
 Make the delivery schedule.
 Recommends changes in products, service, and policy by evaluating results and competitive developments.
 Maintain an awareness of all promotions and advertisements.
 Committed to all company policies and procedures.
 Communicate customer requests to management.
 Participate in year-end inventory and cycle counts.
 Achieve department monthly sales target.
 Responsible for customer refund and complaint.
 Responsible for after selling services "maintenance".

 Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
 Maintain an awareness of all promotions and advertisements.
 Committed to all company policies and procedures.
 Communicate customer requests to management.
 Participate in year-end inventory and cycle counts.
 Leads shifts and manage staff.
 Achieve my monthly sales target.
 Responsible for customers refund and complaint.
 Responsible for after selling services "maintenance".
 Responsible for Cash handling and closing day.
 Responsible for the Store in He's Shift.

 organising sales visits.
 demonstrating and presenting products.
 establishing new business.
 reviewing sales performance.
 aiming to achieve monthly or annual targets.