Amr Ezz El Deen

 Respond to and initiate inquiries (questions regarding purchasing, personnel, facilities, administration, specialized programs, etc.) Explain policies, answer questions, and independently resolve problems whenever feasible.
 Prepare presentation materials.
 Compose and/or prepare correspondence, memoranda, promotional materials, forms, newsletters, manuals, and reports using appropriate word processing and spreadsheet tools.
 Perform basic statistical calculations on data for reports and presentations.
 Assist with grant proposals and serve as a resource for information related to the administration of grants and contracts.
 Perform specialized administrative duties required to support the specific program area, using discretion to make judgments based on operating guidelines. Support purchasing requirements for department, researching items and obtaining price quotes, entering information into university systems, receiving purchase orders, and maintaining P-Card information as required.
 Support human resource and payroll processes as a primary contact or backup for payroll preparation or certification, leave tracking, appointment papers, and other requirements.
 Arrange and coordinate travel and travel reimbursement for staff.
 Managing catering service, cafeteria needs, uniform stock, cleaning staff and cleaning materials, hotel reservations, rented cars maintenance, Transportation Company and employee's busses, stationary stock, all security duties and CCTV, gardens maintenance, main gate view, and employee facilities.
 Perform other administrative duties as required to support the mission and function.

 Responsible for direct sales indoor and outdoor.
 Setup customer accounts.
 Coordinate between Risk Department and clients.
 Following up with customers and solve their problems.
 Setup reports and organize the work flow.

 Guiding customer service agents.
 Handle and resolve customer complaints.
 Obtain and evaluate all relevant information to handle service inquiries.
 Provide pricing and delivery information.
 Perform customer verifications.
 Set up new customer accounts.
 Process orders, forms, applications and requests.
 Organize workflow to meet customer timeframes.
 Direct requests and unresolved issues to the designated resources.
 Train customer service agents on system, programs, and rules.

 Responsible for Enrolling and Registering on customer Accounts.
 Responsible for Outstanding and Ongoing Payments.
 Receive and record invoices and arrange payment.
 Prepare and send invoices to debtors.
 Check and process loan applications.
 Calculate and distribute wages and salaries.
 Prepare regular reports and summaries of accounting activities.

 I worked in Smart Village branch for 2 years, Zamalek branch and Head Office in Maadi for 1 year.
 Handling all business processes starting with meeting the clients by phones or personally in a highly effective communication and presentation till delivering orders.
 Coordinating between all departments and set reports.
 Responsible for customer accounts and the pay methods.
 Responsible for pricing and set the delivery dates.
 Emailing, searching and calling the clients periodically to follow up with them and meet their needs.

 Responsible for sales indoor and outdoor by dealing with individual clients and car show rooms.
 Preparing the insurance policies including the collected data and information of the clients and his car.
 Preparing accidents reports and provide a final status reports to management
 Follow up of services operations.

Responsible for Sales and Contracting with clients to proceed designing and printing the Engineering Panels.