Acting Branch Operations Manager
Noor Bank
Total years of experience :9 years, 6 Months
Noor Bank
Acting Branch Operations Manager
From 10/12/2015 to 28/9/2017.
Acting Branch Manager from 1/8/2016 to 31/12/2016
And from 1/1/2017 to 28/9/2017 backup for Branch Manager.
“Managing the Teller function in the branch to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and continuous improvement in operational efficiency”.
My Concerned Key Roles & Responsibilities
Operations Management
* Ensuring transaction processing standards are met.
* Manage and recommend work-flow changes for greater efficiency.
* Ensuring that the branch gets a good audit rating.
* Ensuring of good cash management.
* Ensuring smooth functioning of clearing in the branch.
* Custodian of the main vault.
* Custodian of safe custody items.
* Ensuring of smooth functioning and maintenance of the ATM.
* Checker of all back- office transactions.
* On 24- hours call duty for branch security issues.
* Taking additional responsibilities as and when required by the management.
* Control of Branch Keys and Combination settings & passwords that protect cash &
valuable documents.
Customer Service Management
* Customer retention.
* Achieving set targets in terms of service standards for customer transactions.
* Point of reference for customer disputes and problems.
Human Resource Management.
* Maintain high level motivation amongst staff.
* Plan, manage and keep records for staff training and personal developments and
Giving feedback to BM on staff training needs.
* Control Staff attendance and discipline.
* Plan and manage staff leave program.
* Internal staff training and day to day guidance on the job and coaching.
Branch Administration
* Maintain the Branch premises.
* Regular testing of branch security systems.
* Maintain Branch security log.
* Ensuring of staff health and safety.
* Acting as a branch security warden.
* Point of contact with Other Branches, Head Office Departments, AUH police.
Holding (A) Bank signatory
Since 29 march 2017
Holding (B) Bank signatory
Since 24 September 2014
Head teller
From 1/1/2012 to 9/12/2015, doing all the related responsibilities to the job
Plus doing Acting Branch operations manager
From 29/3/2008 to 31/12/2011 (Teller) at Noor Bank - Al Ain Branch
Dubai Islamic Bank
From October 2006 to March 2008, I worked in Dubai Islamic Bank - Al Ain Branch as Teller, plus that I was doing the responsibilities of receiving the outward remittances from our branches in Al Ain and re-send it to the central unit in Dubai, Following up all the remittances on behalf of the DIB - Al Ain Branches
And doing the "F.B.Collections"
Thomas Cook Al Rostamani Exchange Company
I joined Thomas Cook Al Rostamani Exchange Company in April 2002 till October 2006.I have worked in Al Ain & Abu Dhabi Branches as Senior Foreign Exchange executive, and Duty Manager for Al Ain Branch.
Egyptian Gulf Bank (EGB)
April 1998- April 2002: Teller for two years and two years in Branch clearing section in Egyptian Gulf Bank - Al Azhar Islamic Branch-Cairo, Egypt.
The Higher Diploma Degree (two years) in Banking studies from Faculty of Commerce –Management Dept. Ain Shams University in 2000-Grade: Very good. Diploma in Computer System analyst and programmer from Faculty of Science, Al Mansoura University in 1998. Bachelor Degree in Accounting and Auditing From Faculty of Commerce - Cairo University in 1995-Grade: Good