Amr Fayek

• Source new and expand business opportunities through prospecting, networking and relationship building.
• Maintaining current knowledge of market conditions and legislation that may affect the real estate
industry.
• Build and nurture business relationships with EMEA account managers to ensure constant flow of referrals.
• Effectively negotiate the business terms and conditions for a wide variety of commercial real estate
products, including office, industrial, retail and land.
• Conduct property viewings and discuss site attributes with clients.
• Representing clients through acquiring of new properties and through lease renewals.
• Maintaining and preparing property data for clients, such as market overview, summary reports and
property proposals.

• Handling all retail and commercial acquisitions enquiries.
• Ensure allocating most prominent sites and locations that meet the client requirements.
• Support clients in developing and applying their expansion plans
• Recommend sites and locations in upcoming new communities
• Negotiate best rates on behalf of the client
• Represent clients through the whole process of the acquisition.
• Review commercial and legal terms of the contract and liaise with legal counsel to ensure legal terms are
in favor of our client interest. Successfully

• Handling Dubai Asset Management commercial and Residential portfolio
• Responsible for achieving revenue target of AED 650, 000, 000 per annum.
• Establishing leasing strategy to ensure maximum occupancy.
• Negotiating lease renewals with major tenants like Amazon, Facebook, Gazprom and Lukoil as well as
attracting new key tenants as Ferrari Middle East.
• Handling leasing of Dubai Asset Management retail portfolio
• Maintain an active list of leads for current and upcoming vacant units.
• Establish and nurture relationships with market leading commercial agents.
• Negotiate commercial terms with potential clients.
• Liaise with legal counsel for proposed amendments in legal terms.
• Oversee contract execution process from start till end
• Responsible for retail, specialty leasing and Value added Services within all Dubai Properties Built to lease
communities (Al khail Gate, Shorooq, Ghoroob, Layan and labor camps)
• Introduce new value added services to communities managed by Dubai asset management.
• Responsible for achieving revenue target of AED 5, 000, 000 per annum from value added services.
• Renew contract for existing service providers.

• Ensuring achievement of performance against leasing targets set in line with the leasing strategy.
• Reviewing the yearly retail division plan and participate in merchandising plan for the precincts.
• Preparing and execute along with Leasing Director the strategy for the various retail precincts in accordance with the master merchandise plan.
• Ensuring that successful leasing of retail in line with the commercial terms set out in the leasing budget, as well as the predetermined strategy.
• Maintaining rent rolls and leasing reports.
• Representing the company in the highest professional and ethical manner at all times and through the whole leasing process.
• Managing the lease documentation process of issuing LOI’s, MOU’s, LA’s and LP’s.
• Reviewing and respond to Tenants comments/amendments after liaising with the legal department.
• Creating Tenant profiles and accurate databases for each tenant category so as to facilitate information retrieval and ensure a proper follow up.
• Assisting Leasing Director in the negotiation and closure of individual leasing transactions, this involves a complete and detailed knowledge of the leasing contract.

• Ensure achievement of performance against leasing targets set in line with the leasing strategy.
• Reviewing the yearly retail division plan and participating in merchandising plans for the precincts.
• Preparing and executing along with the Leasing Director the strategy for the various retail precincts in
accordance with the master merchandise plan.
• Ensuring that successful leasing of retail is in line with the commercial terms set out in the leasing budget, as
well as the predetermined strategy.
• Maintaining rent rolls and leasing reports.
• Representing the company in the highest professional and ethical manner at all times and through the
whole leasing process.
• Managing the lease documentation process of issuing LOIs, MOUs, LAs and LPs.
• Reviewing and respond to Tenants comments/amendments after liaising with the legal department.
• Creating Tenant profiles and accurate databases for each tenant category so as to facilitate information
retrieval and ensure a proper follow up.
• Assisting Leasing Director in the negotiation and closure of individual leasing transactions, this involves a
complete and detailed knowledge of the leasing contract.

• Ensure maximum profitability for business unit, Retail (The Village Mall), Commercial and residential.
• Identify new leasing opportunities to ensure all available units are fully leased and ROI is achieved.
• Approves and negotiates all new leasing and renewal transactions ensure KPI’s are met or exceeded.
• Manage lease execution process and ensure the implementation of the leasing policies.
• Manage and negotiates tenant complaints when being involved, ensures quick decisions are taken to maintain good relationships and customer satisfaction.
• Ensure tenants comply with provisions of lease agreement and negotiate terms and conditions.
• Manages and negotiates all legal disputes with clients, this includes referring to and liaising with the in house or external legal counsel.
• In charge of CAPEX and operating expenses.
• Prospecting for new business, providing appraisals on all aspects of investments, including market conditions.
• Ensure efficient use of assets, and that adequate cost controlling measures are in place and monitored.
• Ensuring an effective working relationship with Landlords and Tenants to maintain long term relationships.
• Monitoring performance of team members and prepare performance appraisals.

• Ensure maximum profitability for business unit, Retail (The Village Mall), Commercial and residential.
• Identify new leasing opportunities to ensure all available units are fully leased and ROI is achieved.
• Approves and negotiates all new leasing and renewal transactions ensure KPIs are met or exceeded.
• Manage lease execution process and ensure the implementation of the leasing policies.
• Manage and negotiates tenant complaints when being involved, ensures quick decisions are taken to
maintain good relationships and customer satisfaction.
• Ensure tenants comply with provisions of lease agreement and negotiate terms and conditions.
• Manages and negotiates all legal disputes with clients, this includes referring to and liaising with the in
house or external legal counsel.
• In charge of CAPEX and operating expenses.
• Prospecting for new business, providing appraisals on all aspects of investments, including market
conditions.
• Ensure efficient use of assets, and that adequate cost controlling measures are in place and monitored.
• Ensuring an effective working relationship with Landlords and Tenants to maintain long term relationships.
• Monitoring performance of team members and prepare performance appraisals.

• Find, investigate and evaluate potential sites through site assessment, financial and commercial analysis.
• Support the lease review process with property stakeholders and the Legal department to ensure all lease risks are identified and mitigated.
• Initiate and maintain key contracts. Review proposed store layout and distribute store opening schedule to the business.
• Negotiate leases from start to finish, ensuring that the most competitive rates are achieved, and utilize knowledge of market rates when negotiating existing and new leases.
• Strive to secure the most prominent space in malls and street locations wherever possible.
• Responsible for Trade License issuance and renewals process.
• Maintain property costs by tracking and making recommendations to the business to decide acceptable terms and changes to leases in reference to renegotiation.
• Produce reports as required to keep line management and Stakeholders fully informed (Site submittals to brands, Trade License issuance and renewal progress, potential sites under investigation)
• Review then advise on all areas for improvement.
• Prepare Store closure notices/Assets relocation, present to the brands for approvals.
• Maintain and manage all Alshaya systems in line with company policies.
• Presenting sites under investigations to the concerned brands, highlighting sites attributes.
• Market Mapping and Market Research.
• Store rent budgeting.

• Find, investigate and evaluate potential sites through site assessment, financial and commercial analysis.
• Support the lease review process with property stakeholders and the Legal department to ensure all lease
risks are identified and mitigated.
• Initiate and maintain key contracts. Review proposed store layout and distribute store opening schedule to
the business.
• Negotiate leases from start to finish, ensuring that the most competitive rates are achieved, and utilize
knowledge of market rates when negotiating existing and new leases.
• Strive to secure the most prominent space in malls and street locations wherever possible.
• Create site submittal packs and present for approval.
• Responsible for Trade License issuance and renewals process.
• Maintain property costs by tracking and making recommendations to the business to decide acceptable
terms and changes to leases in reference to renegotiation.
• Produce reports as required to keep line management and Stakeholders fully informed.
• Review then advice on all areas for improvement.
• Prepare Store closure notices/Assets relocation, present to the brands for approvals.
• Maintain and manage all Alshaya systems in line with company policies.
• Presenting sites under investigations to the concerned brands, highlighting sites attributes.
• Sites handover to projects.
• Store rent budgeting.

• Managing a real estate portfolio (Residential, commercial and retail)
• Ensure full occupancy with the highest market rate for the company’s properties ( Residential, Retail and commercial)
• Establishes rental rate by surveying local rental rates, calculating overhead cost, depreciation, and profit goals.
• Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
• Contracts with tenants by negotiating leases; collecting security deposit.
• Develop and maintain standard operating procedures.
• Operation, control and oversight of the properties.
• Maintain a high net operating income.
• Contract preparation and completion of the administration process.
• Control and handle of corporate contractors (maintenance, HVAC, Security, irrigation, fit out)
• Ensuring that maintenance, repairs and inspections are scheduled and completed
• Accomplishes financial objectives by arranging for collecting rents, paying bills, forecasting requirements, preparing on annual budget, scheduling expenditures and refurbishments, analyzing variances, initiating corrective action.
• Investigating and resolving tenant complaints
• Maintains building systems by contracting for maintenance services, supervising repairs.
• Enforces occupancy policies and procedures ( payment delays, nonpayment and evictions )
• Prepares reports by collecting, analyzing and summarizing data and trends.
• Surveying the market to set the highest selling price for properties offered for sale.
• Arrange and execute the sales process.
• Marketing and advertising for properties offered for lease or sale.
• Explore new business opportunities.
• Best use studies for the company’s properties
• Improve the utilization of the companys existing properties and projects under development

• Managing a real estate portfolio (Retail, Residential and commercial)
• Ensure full occupancy with the highest market rate for the companys properties ( Residential, Retail and
commercial)
• Establishes rental rate by surveying local rental rates, calculating overhead cost, depreciation, and profit
goals.
• Attracts tenants by advertising vacancies; obtaining referrals from current tenants.
• Negotiate commercial terms with potential clients.
• Develop and maintain standard operating procedures.
• Operation, control and oversight of the properties.
• Maintain a high net operating income.
• Contract preparation and completion of the administration process.
• Control and handle of corporate contractors (maintenance, HVAC, Security, irrigation, fit out)
• Ensuring that maintenance, repairs and inspections are scheduled and completed
• Accomplishes financial objectives by arranging for collecting rents, paying bills, forecasting requirements,
preparing on annual budget, scheduling expenditures and refurbishments, analyzing operating cost,
initiating corrective action.
• Investigating and resolving tenant complaints
• Maintains building systems by contracting for maintenance services, supervising repairs.
• Enforces occupancy policies and procedures ( payment delays, nonpayment and evictions )
• Prepares reports by collecting, analyzing and summarizing data and trends.
• Surveying the market to set the highest selling price for properties offered for sale.
• Arrange and execute the sales process.
• Marketing and advertising for properties offered for lease or sale.
• Explore new business opportunities.
• Best use studies for the companys properties
• Improve the utilization of the companys existing properties and projects under development

• Develop a business plan and sales strategy for the market that ensures attainment of company sales and leasing goals and profitability
• Implement work strategies consistent with companys values and objectives.
Develop and manage a CRM system
• Responsible for the performance and development of nine sales and leasing executives.
• Revise all sales and leasing agreements and modify if needed in coordination with the company’s lawyer.
• Assist in the development and implementation of marketing plans as needed.
• Prepare action plans by individuals as well as by team for effective search of sales leads and prospects.
• Submitting weekly, monthly, quarterly and yearly sales and leasing reports to the senior management.
• Provides timely feedback to the management and the sales and leasing team regarding performance.
• Insures that all sales and leasing executives meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals, and closes.
• Devise and implement the business plan through close monitoring and implementation of different property activities to deliver revenues and profitability targets.
• Adheres to all the company policies, procedures and business ethics code and ensures that they are communicated and implemented within the team.
• Evaluate micro and macroeconomic trends in the real estate markets to identify alternative strategies and advise clients as to the threats/benefits of each opportunity.
• Managing of the sales and leasing activities and setting targets.
• Ensuring that the business is run in compliance with the Companies’ Act.
• Manage investment properties (Remarket different category of residential and other properties for lease or sale).
• Restructured and improved the line & quality of services.

• Develop a business plan and sales strategy for the market that ensures attainment of company sales and
leasing goals and profitability
• Implement work strategies consistent with companys values and objectives.
• Responsible for the performance appraisals and performance improvement of the sales and leasing
executives.
• Establish and monitor the targets of the sales and leasing executives.
• Revise all sales and leasing agreements and modify if needed in coordination with the companys lawyer.
• Assist in the development and implementation of marketing plans as needed.
• Prepare action plans by individuals as well as by team for effective search of sales leads and prospects.
• Submitting monthly, quarterly and yearly sales and leasing reports to the senior management.
• Provides timely feedback to the management and the sales and leasing team regarding performance.
• Insures that all sales and leasing executives meet or exceed all activity standards for prospecting calls,
appointments, presentations, proposals, and closes.
• Devise and implement the business plan through close monitoring and implementation of different property
activities to deliver revenues and profitability targets.
• Adheres to all the company policies, procedures and business ethics code and ensures that they are
communicated and implemented within the team.
• Evaluate micro and macroeconomic trends in the real estate markets to identify alternative strategies and
advise clients as to the threats/benefits of each opportunity.
• Managing of the sales and leasing activities and setting targets.
• Ensuring that the business is running in compliance with the companys act.
• Manage investment properties (Remarket different category of residential and other properties for lease or
sale).
• Restructured and improved the line & quality of services.
• Property management, property evaluation and best use studies
• Managing of investments portfolios.

• Identify potential markets for investment, and made recommendations to company director about feasibility of such investments.
• Conducting the sales process for free hold properties in Dubai and other cities.
• Devise the marketing and sales plan preparation.
• Examined and evaluated prospective commercial and residential properties.
• Reviewing offers, closing deals, and initiating resale activity.
• Dealt with lawyers to create contracts.
• Generating buyers and tenants prospects for the properties.
• Offering, Negotiate and finalizing the deal with international and local clients.
• Providing continuous market feedback.
• Evaluating new opportunities.
• Establishing database of clients within the UAE and overseas.
• Submitting new ideas to the management to help improving the company’s performance.
• Training new sales executives.
• A proven record of sales volume up to AED155, 000, 000

• Identify potential markets for investment, and made recommendations to company director about
feasibility of such investments.
• Conducting the sales & leasing process for free hold properties in Dubai and other emirates.
• Devise the marketing and sales plan preparation.
• Generate sales from personal leads, contacts, and established network.
• Pre-opening leasing team for Times Square mall.
• Property management ( Retail / Commercial / Residential )
• Examined and evaluated prospective commercial and residential properties.
• Reviewing offers, closing deals, and initiating resale activity.
• Coordinating with lawyers in creating contracts.
• Generating buyers and tenants prospects for the properties.
• Offer, Negotiate and finalize the deal with international and local clients.
• Providing continuous market feedback.
• Evaluating new opportunities.
• Establishing database of clients within the UAE and overseas.
• Submitting new ideas to the management to help improving the companys performance.
• Training new sales executives.
• A proven record of sales and leasing volume up to AED155, 000, 000

Managing and directing Customer Service activities, providing administration guidance, and presenting accountability for meeting the desired goals of through planning, managing and overseeing the activities, operations, and providing high level of support to the staff to enable of achieving competitive advantage.

Team management
• Create and maintain job profile of each employee in Customer Service Department, reposition CS representatives in terms of handling jobs efficiently.
• Guide new employees during probation period .
• Staff training: product knowledge, customer service skills, customer satisfaction skills, how to handle complaints.
• Responsible for staff performance evaluation program in CS department. Send staff performance evaluation report to Mobile Division Manager weekly, monthly, quarterly.
• Weekly meetings with CS representatives: to discuss day-today operation, negatives, positives.
• Communicate team demands and requirements to management and FIR department.
• Responsible as a part of Cross Functional Team (CFT) to identify significant aspects, impacts and accordingly set up Environmental Objectives, Targets and Environmental Management Programs.
• Responsible for establishing, implementing and maintaining the Integrated Management System (ISO 9001 & ISO 14001) in accordance with the requirements of the International Standard.

Operation of Customer Service Department:

• Organize the daily operation of customer service department
• Responsible for functionality of all necessary equipment inside customer service department: hardware, software, telephones lines, stationery etc.
• Create and maintain security policy of CS department. Responsible for security of product inside CS department: mobiles, accessories, hardware, and software
• Assure confidential information in CS department is kept inside department

Quality Process Control in CS Department:

• Setting standards of customer service in Aptec Mobiles and control how they are followed
• Maintain customer satisfaction on a high level
• Assure that commitments given by CS department to customers are fulfilled: 24-hours service, temporary device while servicing, etc …
• Arrange detailed procedure of each operation in CS department and maintain hard copy of it
• Ensure that procedures are in place for serviced mobiles to be delivered to customers within 24-hours as committed
• Control of pending cases in service center (to avoid delays)
• Handle customers complaints, analyze them and see what are the actions to be taken to avoid these complaints in the future (suggestion box, customer satisfaction report, customer help line feedback)
• Improve quality process in CS department (should be creative, pro-active, come up with new ideas targeting improvement of customer satisfaction level in Aptec)
• Arrange proper procedure of co-ordination with service points in outlets for delivery receipt of phones to/from service center
• Arrange technical training for CS staff with service manager
• Arrange co-ordination with service center and service manager particularly

Reporting:

Staff performance report: weekly, monthly, quarterly
Customer satisfaction report monthly
Complaints report monthly
Pending jobs and repeated jobs report daily
Jobs not collected monthly

• Create and maintain job profile of each employee in Customer Service Department, reposition CS
representatives in terms of handling jobs efficiently.
• Guide new employees during probation period
• Staff training: product knowledge, customer service skills, customer satisfaction skills, how to handle
complaints.
• Responsible for staff performance evaluation program in CS department. Send staff performance
evaluation report to Mobile Division Manager weekly, monthly, quarterly.
• Weekly meetings with CS representatives: to discuss day-today operation, negatives, positives.
• Communicate team demands and requirements to management and FIR department.
• Responsible as a part of Cross Functional Team (CFT) to identify significant aspects, impacts and
accordingly set up Environmental Objectives, Targets and Environmental Management Programs.
• Responsible for establishing, implementing and maintaining the Integrated Management System (ISO 9001
& ISO 14001 ) in accordance with the requirements of the International Standard.
• Managing a team of fifteen representative plus three quick service technicians.
Quality Process Control in
• Setting of customer service and control how
• Maintain customer satisfaction on
• Handling face to face customer enquires.
• Assure commitments given by CS department customers 24-hours service, temporary
device while servicing, etc …
• Created detailed procedure of each operation in CS department and maintain hard copy of it.
• Ensure that are in place for serviced mobiles to be delivered to customers within 24-hours as
committed.
• Control of pending cases in service centre (to avoid delays)
• Handle customers complaints, through analyzing the received complaints, and take actions to avoid
repeating the same complaints, (suggestion box, customer satisfaction report, customer help line
feedback).
• Improve quality process in CS department (should be creative, pro-active, come up with new ideas
targeting improvement of customer satisfaction level.
• Arrange proper procedure of co-ordination with service points in outlets for delivery receipt of phones
to/from service centre.
• Arrange technical training for CS staff with service manager.
• Arrange co-ordination with service centre and service manager particularly.

Reporting:
• Staff performance report: weekly, monthly, quarterly.
• Customer satisfaction report monthly.
• Complaints report monthly.
• Pending jobs and repeated jobs report daily.
• Jobs not collected monthly.

• Participate in the creation and execution of the business plan that defines account/territory potential
revenue and deploys resources
• Prepare sales and marketing tools to grow existing accounts and attain new accounts
• Analyze market information and competitive intelligence, understanding client expectations to perform
strategic product positioning
• Develop and review action plans to manage customer expectations
• Conferences, events and exhibitions preparations
• Focuses on growing and improving cooperation with the existing accounts.
• Monitoring work flow, reviewing and evaluate work methods and procedures, and directing such activities
to service the division goals and plans
• Monitoring projects unit activities such as planning, recourse allocation, cost control and meeting technical
requirements.
• Monitoring development of the projects units work plan to improve efficiency, work development and
productivity increase.
• Conducts regularly scheduled, structured account inspections
• Provides guidance, direction, counselling, and motivation
• Develops and maintain strong ties to business development, Delivery and program delivery management
(projects) to ensure desired linkage between all teams