Amr Gouda

Handle escalated incidents from L1 teams, performing in-depth troubleshooting and
root cause analysis.
Coordinate with vendors and higher-level support teams to resolve critical network
issues.
Prepare detailed technical reports and ensure knowledge transfer to front-line teams.
Support service restoration activities while maintaining SLA compliance.
Performed major and critical network actions during night shifts to enhance and
upgrade overall network performance.
Executed migration activities related to BSCs and RNCs, including integration,
expansion, and creation of new network elements.
• Implemented new layers and added new sites to support capacity growth and
improve service quality

Monitored Nokia-Orange network infrastructure, including alarms, faults, and KPIs.
Performed first-level troubleshooting and incident resolution to ensure service
continuity.
Escalated unresolved issues to back office and engineering teams.
Maintained accurate logs and contributed to shift handover documentation.
Prepared and submitted daily reports representing network data analysis and status,
supporting management in decision-making ensuring network performance visibility.
• Communicated directly with other teams to validate and check network problems,
acting as the first line of troubleshooting to accelerate issue resolution.

Led a team of Nokia engineers, delegating tasks and monitoring progress.
Provided data analysis, knowledge sharing, and presentations to support decision-
making.
Managed team schedules and addressed interdepartmental issues for smooth
operations.
• Prepared daily and weekly reports to ensure accountability and efficiency