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Amr Hamed, Receptionist

Amr Hamed

Receptionist·Cleopatra Luxury Adults Only Hotel

Uzbekistan

Bachelor's degree, Systems

Work experience

Total years of experience: 5 years, 4 months

Receptionist

January 2024 - January 2025

Cleopatra Luxury Adults Only Hotel

Cairo, Egypt

January 2024 - January 2025

• Check-in and check-out procedures
• Handling guest requests and complaints professionally
• Managing reservations using Opera PMS
• Coordination with housekeeping and management

Company industry:
Hospitality & Accomodation

Telephone Operator

January 2024 - January 2024

Cleopatra Luxury Resort

Sharm el Sheikh, Egypt

January 2024 - January 2024

• Managing internal and external calls
• Assisting guests with inquiries and services

Company industry:
Hospitality & Accomodation

Shipping Telesales

December 2023 - January 2024

Fly By Company

Cairo, Egypt

December 2023 - January 2024

• Contacting potential customers
• Closing sales and customer follow-up

Company industry:
Heavy Industry & Metallurgy

Receptionist

November 2021 - December 2023

Armed Forces Clubs & Hotels

Cairo, Egypt

November 2021 - December 2023

• Front desk operations
• Guest relations and reservations

Company industry:
Catering, Food Service, & Restaurant

Telephone Operator

October 2019 - November 2021

Jewel Al Zamalek Hotel & Club

Sharm el Sheikh, Egypt

October 2019 - November 2021

• Call handling and guest assistance

Company industry:
Hospitality & Accomodation

Education

High Institute for Computers and Management Information Systems (HICMIS)

October 2022

October 2022

Bachelor's degree, Systems

Egypt

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English

Beginner

Arabic

Beginner