Amr Hazaimeh

plays a pivotal role in overseeing and coordinating reservation
activities across various sectors. This includes managing hotel
reservations, camp bookings, transportation arrangements,
restaurant reservations, and tour planning, along with
handling ticketing services.
• Hotel Reservations: Ensuring smooth and efficient booking
processes to maximize occupancy and guest satisfaction.
• Camp Reservations: Organizing and scheduling reservations
for outdoor and recreational camps.
• Transportation Reservations: Coordinating travel logistics,
including car rentals, shuttles, and other transportation needs
• Restaurant Reservations: Managing dining bookings and
ensuring seamless dining experiences for guests.
• Tour Reservations and Tickets: Arranging and confirming tour
schedules, issuing tickets, and managing itineraries.
1. Revenue Management: Analyzing and administering
annual hotel revenues, optimizing pricing strategies, and
achieving financial targets.
2. Contract Administration: Negotiating, reviewing, and
maintaining contracts with partners and suppliers to
ensure compliance and beneficial terms

Managing the reservations department, organizes office functions, and oversees daily operations of office with 12 employees. Hires, trains, and on-boards employees. Interfaces with reservation and facilities to situate new employees in their work environment as efficiently and stress-free as possible. My systems have expedited staff assimilation by 20% and reduced office expenses by 15%. Renegotiate vendor contracts, implement office supplies inventory control, and standardize office ordering procedures. Implement cloud-based data management system, utilize CRM to its full potential.

1.
Managed reservations, working closely with Front Office operations, and ensuring delivery of exceptional guest service.
2.
Ensured adequate resource planning and effective recruitment of reservations team members.
3.
Trained new reservations staff.
4.
Reviewed departmental objectives for the team and provided.
5.
continuous employee feedback through the appraisal process.
6.
Ensured all customer questions and requests for bookings are.
7.
Created and maintained reservation records, prepares letters of confirmation and promptly processes any cancellations and modifications.
8.
Worked with and train new staff, signature
9.
training, and Opera PMS.
10.
Ensured prompt resolution of customer complaints.
11.
Maximized sales through up-selling, using incentives and
12.
promotions.

Utilize CRM systems to effectively manage accounts; leverage competitor and market intelligence to drive offer posture and capture competitor accounts.
Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
Assist MRO organizations in composite shop design and organization