Senior Account Manager - Marketplace & Retail
Noon.com
Total years of experience :8 years, 0 Months
● Perform necessary negotiations for additional commissions under exclusive brands
● Projections/Forecasting - Help the sellers to maintain stocks for Noon by sharing regular sales forecast
● Inventory Management and Stock Updates - monitor the inventory levels and actively replenish the stocks to avoid OOS
● Pricing - Regular price updating (in comparison with offline retail) and benchmarking with competition to make sure the best price is available on our platform
● Offers and Promotions - Co-ordinate with the vendors for new offers and promotions to add freshness and value addition to the customers
● Marketing Investments - Encourage brands to invest in our marketing plans for brand launches and visibility campaigns.
● Monthly Review - Conduct monthly review meetings with vendors on brand performance - sales, gmv, conversion, asp etc
• Identify, prospect and recruit high-potential selling partners to Noon Marketplace.
• Prioritize and lead a portfolio of selling partners to realize the product family’s opportunities and goals.
• Act as a seller partner’s consultant, providing them with data-driven insights and advice to optimize their success and grow their business.
• Identify key business opportunities of Sport Category via spotting popular brands, trends and pricing.
• Deep analysis on issues affecting the seller business performance and help the sellers to improve their products and their business overall.
• Track and report business development results, data analysis, report, information and action plans via advanced excel and SQL.
• Ensured company brand and meet company presentation standards.
• Provided quality customer service, including interacting with customers, answering customer service and effectively handling customer complaints.
• Generated leads and turning them into opportunities for sales.
• Contacted customers (Developers, interior designers, and architects) via cold calls and knocking on doors.
• Held meetings with potential clients for negotiating and closing deals.
• Partnered with customers to understand their needs and demands.
• Built long term relationships with new and existing customers.
• Followed up with the factory after signing any contract to assure the customers’ needs and the production circulation.
• Ensured the customers’ satisfaction after the windows installation.
• Represented the company in the exhibitions held (Le Marche, Furnex and the Home) to widen the customers’ awareness
and get more potential clients.
• Received callers providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner
• Received numerous customer service awards for critical to quality accuracy and increased customer renewals
• Utilized Zendesk software for data entry of customer service information for accuracy and quality control
• Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
• Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems
• Assist colleagues administratively typing letters, memos, and reports
• Maintained quality control seeking new ways to improve customer service
Implemented business development plans and identified all business opportunities to increase sales volumes and market share by handling the Oil and Gas Sector
• Established business/market segment strategies to achieve growth/profitability objectives and increase customer satisfaction.
• Identified and developed relationships with new customers at all levels, in order to develop awareness of the benefits of the products and services.
• Visited existing and new customers regularly to develop and renew relationships to facilitate the expansion of Company’s
trading portfolio throughout the market.
• Paid attention to competitors and their activities within the market
• Provided customers with quotations, developed action plans and facilitated the implementation plan.
• Negotiated the terms of sales agreement and closing deals.
• Direct communication with the tender and pre-sales team to discuss possible leads to find opportunities to cross-sell.
• Prepare daily/ weekly and monthly reports.
• Since we were dealing with a Class A brand (Gardner Denver), the appropriate segmentation must be targeted to ensure deal closure.
• Over 12 projects completed preliminary service designs, proposals data, and estimate costs using excel
• Collaborated with the Purchasing Department regarding price, and other specifications for purchased items
• Coordinated installation procedures with field engineers and technicians
• Supervised jobs onsite, commissioning and solve operational problems
• Assisting in writing letters, memos, contracts, change orders, and other documents related to the project
• Maintained RFI files & logs, forecasting, tracking labor, material and equipment costs
• Involved in the technical resolution of design problems that may include field investigation or inspection.
Built relationships with potential incoming students to help each admissions requirements.
- Showed campus to prospective students and answered questions about courses and facilities.
- Coordinated appointments with potential students via incoming lead calls and personal developed
leads
- Provided assistance with faculty and college committee meetings; assessed and collected tuition and
fees
- Completed student enrollment documents and assisted with registration.
- Achieved top percentile regarding student enrollment which made the AUM in the first place
in registering students in Kuwait.
-Participated in registering more than 2500 students for the new academic year 2017/2018 with the help
of the admission team by reaching every given monthly target and being responsible for over 20 private
schools all over Kuwait
- Interviewed applicants one-on-one to glean vital information about goals and motivations.
- Continuously surpassed company required Daily Activity Report, which required making at least 200
dials and 5 student appointments and interviews.
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