IT/Security Projects Lead
Coim USA Inc.
مجموع سنوات الخبرة :19 years, 8 أشهر
• Recognized as the best performer across the entire company for exceptional contributions and outstanding results.
• Led the successful implementation and migration of ERP systems, specifically Navision 20 15, ensuring seamless integration and optimized processes.
• Applied industry best practices in the chemical sector to enhance operational efficiency and maximize productivity.
• Oversaw the successful rollout of a state-of-the-art Warehouse Management System (WMS) featuring barcoding capabilities. Led comprehensive user training initiatives and developed a robust knowledge base to empower the support team and enhance overall business operations.
• Currently, in the testing phase of integrating the cutting-edge Transportation Management System (TMS) 3G-BDP with seamless integration into Navision.
• Implemented SCADA (Supervisory Control and Data Acquisition) systems to effectively manage production operations, resulting in streamlined processes and improved monitoring capabilities.
• Managed a skilled team of helpdesk personnel and developers, ensuring efficient support and timely resolution of technical issues.
• Assumed responsibility for both physical and cyber security of facilities, implementing comprehensive measures to safeguard company assets and information.
• Proactively kept the company abreast of the latest technologies, hardware advancements, and tools, ensuring the organization remained technologically up to date for optimal performance.
Major accomplishments:
• Development of network from an unreliable low performance limited network with no resources to a reliable network with many resources and system monitoring. This network was designed with system redundancy and never had an outage.
• Implemented Infor ERP under difficult time and resource constraints while completing the project on time and under budget without any loss of production or shipping.
• Managed LIMs environment, LIMs user management, issue resolution, system setup and backup, user training and other related LIMs activities.
• Administered internal laboratory and related troubleshooting apps.
• Suggested and executed enhancements for lab systems to achieve laboratory objectives.
• Created and automated operational processes and procedures, by deploying the required middleware to integrate the ERP with the CAD, provided metrics to facilitate capacity, resource planning, and continuous process improvement.
• Used Business Intelligence Reporting Tool to create KPIs and Scorecards to improve company profitability measures and comparative financial analysis. Ad-hoc BI reports for all business functions
• Extensively worked on SSRS and delivered complex reports from different data sources such as SQL Database and Cubes.
• Administrating Office365 to ensure company data is fully secured and access is limited only to company users
Hands-on Experience:
• Utilized SaaS Microsoft Azure and/or existing PowerShell scripts to customize clients Office 365 portal.
• Administrated, configured and validated both Empower and Labware LIMS in the QC Laboratory, where efficiency has increased by more than 75%.
• Prepared and maintained IT SOPs for LIMs.
• Respond to customer tickets/e-mails via RSM and assist in resolving Office 365 related issues/concerns
• Configured and Maintained pfsense Firewall
• Maintained the servers HW infrastructure, Installing RAIDS, upgrading RAM, ..etc.
• Installed KASEYA for a remote and patching control
• Documented the Internal SLA, configured and deployed the required policies on the AD and Exchange server
• Managed and administrated Workday and the required integration with the ERP
• Administrated the SQL Server, developed the real time reports in Power BI, Proposed and introduced the business the SSRS
• Primary contact for the related application incidents such as Infor ERP, Solidwork CAD, TRUMPF, Workday and BI reports
• Developed and tested the DRP (disaster recovery plan) to ensure business continuity
• Budget Management
Responsibilities included:
• Long- and short-term planning and management of data and voice infrastructure.
• Identification of cost savings projects and their successful implementation.
• Management of service providers.
• Overseeing IT components
• Developing policies and procedures to enhance operational performance.
• Writing technical documents to support operational and technical associates.
• Assisting and overseeing advanced IT support in problem resolution.
• Optimizing and maintaining Regional Metropolitan Area Network.
• Largescalecompany2500+users. Regional management was having a gap between the application services team and the end users. I headed the Application service team to ensure service
delivery for all applications in use in Egypt and North Africa (Morocco, Tunisia, Algeria), in accordance with business requirements.
• Established strong relationships with business and IT customers and leveraged these relationships to ensure that high quality services are received for an optimal price. Identified, ensured that any new service or business initiative resulting in a need for ongoing IT support, takes into consideration service requirements, plans, and budget, so that support can be seamlessly delivered, from the correct location. Provided constructive, individualized feedback to team members, on their performance, Accountable for ensuring contracts with 3rd parties are negotiated appropriately and meet IT service needs, leveraging the Application Services contracts management capability.
• Led quality governance activities to meet quality objectives. Manage the program level risks and issues register Partner across IT functional portfolios, prepare consolidated material from program reports for review; complete and distribute monthly operational review reports
• Support implementation of the quality strategy, including any processes and templates, across all projects Development and continuous improvement of the Portfolio execution processes & standards, seeking contributions from Project Managers, Application and Infrastructure development teams, to ensure that the standards meet best practice. Led the local acquisition for GSK/Novartis Consumer.
To Ensure service delivery for all applications in use in Egypt and North Africa (Morocco, Tunisia, Algeria & Libya) meet business requirements
To Establish a strong relationships with business, IT customers and leverage these relationships to ensure that the real tradeoffs between cost and service are truly realized.
To Establish and lead governance forums to ensure a true match up of service performance to business needs, building resilience to respond to changes where required.
To Identify, propose and delivers service improvements initiatives for Cluster applications, laying out appropriate improvement goals in partnership with IT and business leads, ensuring clearly measured and demonstrated value is delivered to the business.
To Ensure that any new service or business initiative resulting in a need for ongoing IT support considers the end service requirement, plans and budgets so that the right ongoing support can be delivered from the right location.
Accountable for ensuring contracts with 3rd parties are negotiated appropriately and meet IT service needs, leveraging the Application Services contracts management capability.
To Ensure all subordinates receive constructive individualized feedback on their performance, have development plans and are fully integrated in the Applications Services organization.
Hands-on Experience:
• Administrated the Salesforce CRM and related integration with the JD Edward
• Administrated the JD Edward for all the business processes
• Administrated, configured and validated Thermo Electron LIMS in the QC Laboratory
• Formulated and executed quality system procedures and standards.
• Developed certificates of analysis and supported quality systems.
• Designed and implemented LIMS Master data
• Led all the change management processes
• Provided Technical support Level 2 & 3
• Primary contact for the GxP and SOX Audits, Audited other sites.
• Department budget management
• Applied Agile methodologies in all project phases
Compliance (SOX, ILMW, WICO)
People Management ( 2 Personnel Direct Report to me )
ERP/Financial System Technical Support
Database Query and Reports Developments
Roll out of Middle East Office systems
• Started as an IT specialist to provide help desk support, was responsible for all data center operations maintaining servers, group policies, installing and configuring network equipments to 3 sites (office & 2 plants) in 2008 promoted to IT senior analyst with a new exposure & support to the core business applications.
• Responsible for the companys IT Internal Audit and Sarbanes-Oxley work. Audited remote sites in Russia, UAE and Morocco.
• Ensured all GxP and SOX guidelines were properly applied and documented. ensured service delivery according to internal and External SLA.in 2010 promoted to IT country Lead for both JnJ Consumer and Jansen (Pharma).
• Managed ERP upgrade project and the required middleware implementation with the regional standard applications (MRP, Financial reporting & Procurement). Led implementation in the MEA region for SAP financial modules. Implement governance standards across the portfolio, including tracking, monitoring and updating the status of program portfolio Monitor projects against time, budget and quality standards, own portfolio milestone reports
Provide internal support for XMI Technology and sister companies’ users.
My responsibilities are:
Daily administration tasks for AD, backup & network monitor.
Provide helpdesk support for the internal users and monitor the helpdesk queue.
Act as a backup support for external clients.
Was responsible for administrating and technical support (H/W & S/W) in a MS Windows environment for the site and reporting directly to the IT manager in the company HQ.