Customer Service Representative
DHL express
Total years of experience :19 years, 11 Months
Qatar,
Key Result Areas:
•Ensuring committed service levels have achieved and improved upon by working closely with DHL operational counterparts across the globe.
•Addressing any service related issues that affect performance while quickly identifying and implementing solutions to those service issues.
•Identifying opportunities to improve performance.
•Implementing service improvement programs.
•Assisting with monthly performance analysis and in the preparation of the monthly and quarterly performance reports for Qatar Airways - Technical Supply Chain with the local DHL Qatar team as well many companies such as Georgetown University, Nakilat, Qatalum, Honeywell, and Q-chem.
, Egypt.
Key Result Areas:
•Greet all guests promptly at scheduled tour times and Outline the tour and timeline before beginning.
•Communicate effectively with tourists and perform their program.
•Leading tourists to the archaeological sites for explaining.
•Providing tourists with all detailed information and advices needed.
•Providing high standard service and Answer any questions that the guests have.
•Determine if any guests have physical restrictions that should be considered
•Clearly and articulately provide information to guests in an engaging manner
•Demonstrate extensive knowledge of our facility and related topics
•Remain calm, friendly, and enthusiastic at all times
•Escort guests through the tour, taking breaks as needed
tourist guidance.