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amr mettwaly, service advisor

amr mettwaly

service advisor·al yousuf motors

United Arab Emirates

Diploma, • 6month course in IT & English Language

Work experience

Total years of experience: 25 years, 0 months

service advisor

November 2008 - Present

al yousuf motors

Abu Dhabi, United Arab Emirates

November 2008 - Present

• assistant engineer
• Booking in the clients vehicles
• Communicating with clients for completion of work
• Creating Job Cards
• Inputting details on data system
• Liaising with technicians to confirm when the work will be complete
• Sending quotations to customers and marketing and sales work

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Assistant Engineer/Supervisor

March 2007 - February 2008

Burj Al Arab,

Alexandria, Egypt

March 2007 - February 2008

• Assisting engineers with fixtures & fittings for electric engines.
• Overlooking staff to ensure work being completed

Company industry:
Installation & Technical Services
Job role:
Management

Customer Services Executive

March 2005 - September 2007

RTA

Dubai, United Arab Emirates

March 2005 - September 2007

• Receiving telephone orders from customers
• Contacting drivers and providing them with the booking information and location
• Inputting customer booking on the computer system. and flow cars on GPS

Company industry:
Public Administration
Job role:
Customer Service and Call Center

PRO Officer/Supervisor

September 2003 - June 2005

Gold Air (maintenance co in Fujairah)

Fujairah, United Arab Emirates

September 2003 - June 2005


Responsible for arranging visas for visitors coming to UAE to work
• Travelling to the labor office and the immigration offices to provide paperwork
• Supervising and overlooking staff to ensure that deadlines were being met

Company industry:
Installation & Technical Services
Job role:
Secretarial

Concierge Officer

October 1999 - August 2002

Al Mahrosa Hotel (Egypt) Alex

Alexandria, Egypt

October 1999 - August 2002

• Dealing with customers coming to the hotel and assisting with their enquiries
• Providing information to the customers
• General customer service

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

6month course in IT & English Language

October 2007

October 2007

Diploma, • 6month course in IT & English Language

Egypt

Diploma in International Wireless Marine Communication

May 2002

May 2002

Diploma, Wireless Marine Communication

Egypt

Al Suof College

August 1999

August 1999

High school or equivalent, Diploma3year.s in fixing & Maintenance (Electrical Generators, Engines & Wiring )

Egypt

great shakes 87%

Skills

Wiring
Expert
Wiring
Expert
Punctuality
Expert
Punctuality
Expert
Booking
Expert
Booking
Expert
Quotations
Expert
Quotations
Expert
Marketing
Expert
Marketing
Expert
• Efficient organization skills. Able to work with different nationalities/cultures.
Expert
• Efficient organization skills. Able to work with different nationalities/cultures.
Expert
• Good Communication skills
Expert
• Good Communication skills
Expert
• Disciplined, punctual and well organized in work habits and the ability to function smoothly under
Expert
• Disciplined, punctual and well organized in work habits and the ability to function smoothly under
Expert
• Microsoft office (MS Word, XL –PowerPoint )
Expert
• Microsoft office (MS Word, XL –PowerPoint )
Expert
• Supervisor Gold Air 2003 – 2005
Expert
• Supervisor Gold Air 2003 – 2005
Expert
• Leadership – temporary manager of Service Centre
Expert
• Leadership – temporary manager of Service Centre
Expert
• UAE License & car
Expert
• UAE License & car
Expert
• Teamwork
Expert
• Teamwork
Expert
Marketing
Expert
Marketing
Expert
Quotations
Expert
Quotations
Expert
Booking
Expert
Booking
Expert
Punctuality
Expert
Punctuality
Expert
Wiring
Expert
Wiring
Expert

Languages

Arabic
Expert
English
Expert