support professional
Convergys global services
Total years of experience :11 years, 10 Months
Attracts potential customers by answering product and service questions; suggesting information about other products and services, Opens customer accounts by recording account information, Maintains customer records by updating account information, Resolves product or service problems and following up to ensure resolution , Recommends potential products or services to management by collecting customer information and analyzing customer needs, upselling some products to the customers as well as handling payments, Contributes to team effort by accomplishing related results as needed.
