customer service senior specialist
export development Bank Of Egypt
Total years of experience :15 years, 9 Months
operations manager come debuty branch manager
Addional Job Responsibilities of the below
•1. Investigate and verify the financial status and reputation of prospective customers applying for credit, prepare documents to substantiate findings, and recommend approval or rejection of applications. Establish credit limitations on customer accounts.
2. Direct and coordinate activities of staff engaged in conducting credit investigations and collecting monies from current and delinquent accounts of customers.
3. Investigate fraud cases and liaise with the Legal Department regarding possible legal action.
4. Review collection reports to ascertain status of collections-and-balances outstanding and evaluate effectiveness of current collection policies and procedures.
5. Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad-debt status to account.
6. Communicate with the Chains/Special Market Sales Managers regarding problem with the clients.
7. Visit top customers on regular basis to maintain communication channels with them and to resolve any issues that could delay the collection process.
8. Inform Finance and Sales Departments regarding any issues related to customers' payment ability.
9. Prepare a monthly report on the major issues facing the collection process and to find solutions with the concerned parties.
10. Reconcile customers' accounts on monthly basis and resolve any invoicing or discount issues to avoid late payment.
11. responsible for chasing outstanding debts from customers and meeting collection targets in order to maintain positive cash flow.
12. allocate receipts to invoices and credit notes so that customer balances show the correct debt due to ensure that debtor information is accurate.
13. providing support in managing the Debtors book and to ensure that the debt status is up to date and accurate
14. identify slow moving accounts noting key details on the Credit Control system so that delinquent debts are escalated for case management
15.Visit top customers on regular basis to maintain communication channels with them and to resolve any issues that could delay the collection process..
16.post and lodge cheques from customers and review daily bank receipts including credit transfers so that funds are credited for value as soon as possible.
1-Make sure that all the customers received the monthly invoices on the time
2-Respond and solve all the customer requires about the invoices.
3-Follow up the Payment and make sure that all the customer didn't exceed the credit terms and credit period that given by the company
4-Prepare the payment receipts and make sure that the customers receive it and the money collected in the same time
5- minimum monthly achievement is 90% from the target given by the management.
6-Investigate fraud cases and liaise with the Legal Department regarding possible legal action.
7-Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad-debt status to account.
8-Communicate with the Chains/Special Market Sales Managers regarding problem 9-with the clients.
10-Visit top customers on regular basis to maintain communication channels with them and to resolve any issues that could delay the collection process.
11-Inform Finance and Sales Departments regarding any issues related to customers' payment ability.
12-Prepare a monthly report on the major issues facing the collection process and to find solutions with the concerned parties.
13-Reconcile customers' accounts on monthly basis and resolve any invoicing or discount issues to avoid late payment.
14-responsible for chasing outstanding debts from customers and meeting collection targets in order to maintain positive cash flow.
15-allocate receipts to invoices and credit notes so that customer balances show the correct debt due to ensure that debtor information is accurate.
16-providing support in managing the Debtors book and to ensure that the debt status is up to date and accurate.
17-identify slow moving accounts noting key details on the Credit Control system so that delinquent debts are escalated for case management