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تم إلغاء حظر المستخدم بنجاح
عمرو مصطفى, Stock Manager - Supply chain

عمرو مصطفى

Stock Manager - Supply chain·Pharmatrade

الإمارات العربية المتحدة

بكالوريوس,

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 4 أشهر

Stock Manager - Supply chain

يناير 2023 - حتى الآن

Pharmatrade

دبي، الإمارات العربية المتحدة

يناير 2023 - حتى الآن

• Forecast supply and demand to prevent overstocking and running out-of-stock (OOS) of both raw materials and finished goods.
• Oversee the alignment of Production plan & proposed forecasted plan.
• Enter purchase details (vendors information, invoices and pricing) & Place orders into Oracle databases
• Oversee storage of controlled temperature products.
• Evaluate raw materials and consumables suppliers’ offers, negotiate profitable deals and qualify new suppliers to guarantee Production continuity
• Liaise with warehouse staff and other internal teams to test RM products’ quality (status upon delivery, storage conditions) and coordinate regular inventory audits.
• Facilitated discussions and negotiations with finance teams to adjust budgets as necessary and address any discrepancies.
• Keep updated inventory records (including daily shipments), Track shipments and address any delays
• Ensure purchases do not exceed budget
• Spearheaded the annual budget preparation process for the logistics department, ensuring all required items were identified and included.

مجال الشركة:
صناعة الدواء
الدور الوظيفي:
المشتريات

CUSTOMER SERVICE SUPERVISOR

يناير 2018 - ديسمبر 2023

Medysinl FZCO

دبي، الإمارات العربية المتحدة

يناير 2018 - ديسمبر 2023

Healthcare Industry

Managing the distribution, Inventory Control Process, Standards / Procedures compliance, Transportation / Material Handling .

•RESPONSIBILY

•Maintaining sufficient stock level
•Coordinating with Sales Team & Production Team market needs on a weekly basis
•Arrange transferring stock from factory to distributor party ( For local market customer)
•Assuring transferred quantities, Code & Lot number are matching.
•Posting Purchase Orders in Oracle Production System
•Assigning required quantities by each of our customer.
• Arranging for special production to cover the market outside UAE ( on monthly basis )
•Getting required approval from authorities for export
•Arranging with Third party transferring the required quantities being delivered on time to avoid penalties
•Preparing Quotation & Pricing agreement.
•Following up on MOH approval, Gate Pass, BOE, AWB
•Yearly stock taking

•KEY ACHIEVEMENT

•Invading 90 % of potential customer in the market
•Maintaining customer satisfaction level maximum during 2020
•Maintaining average delivery time 1.5 days during 2020

مجال الشركة:
صناعة الدواء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

CUSTOMER SERVICE REPRESENTATIVE

يناير 2014 - يناير 2018

Cleveland Clinic

الإمارات العربية المتحدة

يناير 2014 - يناير 2018

point of contact with patient seeking screening at Cleveland Clinic Abu Dhabi.
•Establishing patient at Cleveland Clinic Abu Dhabi with an accurate information according to the global patient information security standards as per valid patient’s Identifications.
•Conducting Preliminary diagnosis over Phone as per EPIC RFV data base.
•Closely working with Nurse Triage and Clinic Shift Leader to get patient accommodated and screened by the most proper physician according to patient diagnosis.
•Managing patient’s referrals & orders as placed by physician.
•Closely working with financial counselor and PAVE to respond patient’s enquiry about Financial & Insurance concerns.
•Acting as End- Point of contact prior escalation of Complaint to patient’s experience department.
•Coaching Caregivers willing to be introduced to EPIC scheduling system.
•KEY ACHEIVEMENTS
•Best Team Award 1st Quarter 2014
•Best Team Award 2nd Quarter 2016

مجال الشركة:
خدمات الرعاية الصحية الأخرى
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

RELATIONSHIP REPRESENTATIVE

يناير 2012 - يناير 2014

American Hospital Dubai

دبي، الإمارات العربية المتحدة

يناير 2012 - يناير 2014

contact with clients in personal or over phone.-
•Answering the client's enquiries regarding the services provided by the hospital.
•Responsible for the client's satisfaction rate and Maintain satisfaction.
•Handling all the client's claims specially the tough claims and Maintain regular follow up with the client -Maintains financial accounts by processing customer adjustments.
•Daily reports to the financial departments.
•Ensures the financial documentations and invoices are completed.


LOGISTICS COORDINATOR
Ever Green Shipping Line.

مجال الشركة:
خدمات الرعاية الصحية الأخرى
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

فبراير 2011 - ديسمبر 2011

Alexandri

مصر

فبراير 2011 - ديسمبر 2011

the shipping of products from one destination to another
•Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay
•Receives products and coordinates delivery
•Prepares loads for shipment
•Takes steps to avoid quality control issues
•Makes sure warehouse capacity is kept at optimal levels
•Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
•Oversees inventory of goods and vehicles
•Continually reviews freight costs, transportation rates, and/or the prices of raw materials to keep costs down where possible
•Streamlines shipping and transportation processes

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي

التعليم

Alexandria University

يناير 2016

يناير 2016

بكالوريوس،

courses: Business Administration -

Alexandria University

يوليو 2011

يوليو 2011

بكالوريوس، Business Administration

الإمارات العربية المتحدة

Skills

Customer Service
Expert
Customer Service
Expert
Banking
Expert
Banking
Expert
DELIVERY
Expert
DELIVERY
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
SHIPPING
Expert
SHIPPING
Expert
TRANSPORTATION
Expert
TRANSPORTATION
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
FINANCIAL
Expert
FINANCIAL
Expert
LOGISTICS
Expert
LOGISTICS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
Customer Service
Expert
Customer Service
Expert
Banking
Expert
Banking
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس