عمرو نبيل

Customer Service Supervisor في Ecco Gulf

• قطر - الدوحة
• أشغل هذه الوظيفة منذ أبريل 2012

 Mobilized and successfully launched Omni-channel contact centre operations of Doha Metro - Qatar one of the National Transportation project with 40 Agents
 Successfully added a new revenue stream by gaining metroexpress customer services - A ride-sharing service for Doha Metro customers approx. valued at 90, 000 US$ per year
 Consistently meeting assigned account targets on a monthly basis and achieving the assigned revenue target from the project to date (project valued approx. 6.5 million US$)
 Managing a CSAT of 93% above and NPS of above 73 (conducted by Third Party)
 New service channel idea initiated (Whatsapp & IBM Watson) and under progress that will increase the daily interactions
 Successfully designed and implemented customer case management in Microsoft Dynamics CRM
 Increased staff performance through training for social media from 75% to 93% in 4 months