Unit Manager
Chubb Life
Total des années d'expérience :3 years, 0 Mois
• Managed the recruitment process for the team
• Advised, guided and supported the team in achieving their target
• Approached prospective customers through calling and personal meetings to
understand their needs for insurance
• Call on policy-holders to analyze insurance program and suggest additions or
changes, or to change beneficiaries
• Customized insurance policies to suit individual clients
• Sold various types of insurance policies to businesses and individuals
• Supervised and managed the daily operations
• Provided superior customer service and resolved all escalated issues
• Staff meetings for monthly objectives
• Developed training plans, tracked staff performance and managed the payroll
• Maintained quality assurance of game flows and rooms
• Coordinated staff schedule, ensuring adequate coverage at all times
• Conducted interviews for potential candidates and managed the hiring process
• Implemented feedback survey to solve frequent problems and enhancements
• Organized group events for corporates, schools and universities
• Reached out to influencers/celebrities to make the company more reputable
• Coordinated the team, delegated tasks and managed junior personnel
• Trained new members and developed existing staff’s skills
• Briefed customers on safety procedures and rules of the game
• Handled customer/room issues if flag raised from a game master
• Implemented new working processes that delivered continued improvements
• Coached team members in customer service techniques and provide feedback
• Interacted with customers to provide the highest quality game experience