Fixed Network Project Manager -Technology Enterprise Unit
Vodafone Egypt
Total years of experience :18 years, 4 Months
- Managing Fixed network projects, ensuring an integrated quality of the final product, using people skills to build, support and motivate project teams, and troubleshooting in case of any deviations.
- Ensures Enterprise Business Units alignment through owning the delivery process of their requirement projects. In addition, owns the requirements gather processes and ensures that such requirements are well integrated within technology plans
- Define project scope, objectives and needs and responsible for E2E implementation of enterprise customer fixed connectivity.
- Responsible for delivering cost and timelines needed by commercial sales for quoting enterprise customers on their connectivity requirements.
- Prepare a detailed project plan including priorities, milestones & Target Delivery Date (TDD)
- Ensure all resources are included in the project plans
- Manage conflicts regarding manpower or cash flow to minimize their effect on projects.
- Escalate any resources deficiency to ensure delivery and align sales with project plans updates.
- Periodic reporting on the projects status and highlight next steps/support needed and escalate challenges timely to proper stakeholder to ensure delivery and align sales with updates.
- Ensure a timely and satisfactory delivery of business requirements to business sponsors.
- Resolve conflicts in solution provision Vs. business requirements where gaps arise.
- Ensuring that all communication, quality and risk aspects of the project are properly tracked against line function objectives.
- Ensure smooth handover of approved designs from network design team to the rest of the fixed networks teams.
- Cost efficiencies, by reviewing all the setups and challenge the stakeholder with other workarounds with more cost efficient
- Align with Marketing and Sales to ensure we are on track to achieve the Target.
- Acting as data and P&S Delivery Account manager towards the corresponding Business teams on all their new developments & requirements from P&S.
- Drive the definition for design, implementation and delivery of new products and services for Vodafone Egypt’s Enterprise business.
- Govern the Enterprise P&S solutions roadmap and architecture standards.
- Drive the customer journey definitions and liaise with all relevant functions within Vodafone Egypt and VF-Group to identify and evaluate new Enterprise product & service opportunities.
- Manage the technical product roadmap in coordination with P&S and the EBU teams.
- Align with technology & EBU for current network nodes roadmaps and future capabilities.
- Responsible for introducing and ensuring that Enterprise customers reporting capabilities and systems are in place inside VF.
- Accountable for the overall E2E customer solution optimization and to trigger network activities.
- Align with the P&S teams in vendors’ selection to get the best possible P&S in the market which comply with the EBU strategy.
- Managing the development of RFI, RFP/RFQ by the P&S team for specific Enterprise Product needs/investments and evaluating vendor/equipment technically in alignment with VF group.
- Assure managing the vendor /contracts negotiation for new nodes or services.
- Responsible for process enhancement and introducing workarounds for enterprise customers’ implementations inside technology teams.
- Watch KPIs vs. implementations, reporting quarterly with eyes on next quarter resources.
- Align with technology and commercial teams for current and new services costing model.
- Calculate and Challenge customers solutions cost E2E.
- Review and govern the CAPEX & OPEX requirements for the approved enterprise product & solution roadmap.
- Put standards and parameters to accept the solution, without delaying acceptance time.
- Monitor the trends of performance for different enterprise services/nodes, in order to take corrective action in the light of deviations from defined KPIs
- Adopt best solutions practices from Vodafone Global to local requirements.
- Generate Regular Reports on customers and implementations to direct business with the most services needed and which area to direct the investment.
- Manage and assure proper 24/7 handling and responses to all Voice network, Data (Fixed and Mobile) network, Transport network and Services problems according to agreed service level and KPIs.
- Ensure procedures and policies implementation for all network (Voice, Data, Transport and Services) operational activities within the NOC.
- Follow up the problem solving KPIs and submit performance reports accordingly.
- Keep up-to-date network status, for immediate reporting to the concerned Technology department management team, CTO and EXCO.
- Sole crisis manager during big network incidents, reporting updated situation to the concerned Technology department management, CTO and EXCO.
- Network Incident reports submission to Technology department management, CTO and EXCO.
- Responsible for fast problem solving inside the NOC using communication/problem management skills.
- Assure discipline inside the NOC, through adequate people management skills.
- Ensure work flow effectiveness between teams inside NOC to enhance internal/external customer
experience.
- Sole contact with all National Security Agencies and NTRA responsible for responding and controlling the inquiries and requests.
- Managing the Core Network and diagnosing network problems for ISP network such as ADSL, SDSL, VPDN and Dialup through troubleshooting different WAN Technologies \[ Layer1 links, layer2 Technologies (FrameRelay, ATM and MetroEthernet), Layer3 Technologies \].
- Managing and troubleshooting the core MPLS network and dealing with Routing problems like OSPF, ISIS and BGP.
- Providing a second level support for the escalated troubles for the customers.
- Monitoring networks performance and load on it.
- Increased my technical knowledge in the field of Data networks through troubleshooting the core and customer's networks and dealing with new problems daily .
- Troubleshooting and configuring for core network of Cisco Routers (PE Routers, P Routers, XR, CPE’s).
- Troubleshooting and configuring for core network of Juniper Routers (M120, ERX-1400, E120, E320).
- Troubleshooting and configuring Lucent PSAX.
- Troubleshooting and configuring of Huawei Network Devices (NE40, NE20, 5600T IPDslam).
- Troubleshooting and configuring of other equipment like: Alcatel (IPDslam & PE), Paradyne, Telindus, SCE, Access servers and MGX's.
- Providing technical support for customers around the world by diagnosing network problems and solving it.
- Monitoring networks performance and load on it.
- Handling customer complains 24/7.
- Troubleshooting customer's networks and dealing with new problems daily.
- Troubleshooting and configuring of Cisco Equipment.
- Troubleshooting and configuring for VOIP, IPT’s Services.
- Troubleshooting and configuring of other equipment like: Nortel Passports, security Nortel IPSec Contivity Boxes, WAN Optimization devices like riverbed.
- Support many customer services like : Frame Relay, ATM, ISDN, X.25, X.28, Wireless Connection, Leased Line, DSL.
- Providing technical support for customers (using high telephone etiquettes) by diagnosing network problems and solving it.
- Give support for new customers by configuring Equipment and help them in installing it.
- Monitoring networks performance and load on it.
- Increased my technical knowledge in the field of Data networks through troubleshooting of customer's networks and dealing with new problems daily .
- Troubleshooting and configuring of Cisco Equipment (mainly routers).
- Troubleshooting and configuring of other equipment: Paradyne, Telindus, DSLAM and MGX's.