Senior store manager
Magrabi Retail
مجموع سنوات الخبرة :21 years, 1 أشهر
Responsible for the overall operations of a retail store, including customer service, productivity, profitability, training and development of staff, and control of expenses and shortages.
2. Accountable for using all available resources such as time, materials, and people to meet store objectives.
3. Assigning employees to specific duties.
4. Responsible for work schedules, and controls break periods, work hours, and vacations.
5. Following up their performance & plan training program for their development.
6. Prepares requisitions to ensure proper stock replenishment.
7. Ensure proper store image.
8. Delegate responsibilities between staff,
9. Answering customer's complaints or inquiries.
10. Planning, forecasting for the whole year sales achievement as per company business plan
1. To research, select, evaluate new dealers and prospect existing and new clients.
2. To be responsible for all resellers communications, conflict resolution, and compliance on client deliverables and revenue.
3. To review all major deliverables to ensure quality standards and client expectations are met.
4. To ensure that client issues are dealt with in an efficient manner.
5. To develop complete understanding of company capabilities and service, and effectively communicates all offerings to the dealers.
6. To interact with managerial, legal, technical and other professionals to evaluate problems and determine reasonable solutions.
7. To evaluate information received from consumers to determine the appropriate action.
8. To participate in meetings and individual conferences with the company’s management and professional staff, in order to resolve complex problems, address policy issues, update knowledge and exchange information related to departmental decisions and activities.
A. Managing the sales team to ensure following up the company’s process & Policies, also managing to keep the ultimate customer Satisfaction as Well & provide existing/new customers the best service the Company provides.
B. Planning the sales trend and the promotional impact on sales.
C. Participating in meetings and individual conferences with the company’s management and professional staff, in order to resolve complex problems, address policy issues, update knowledge and exchange information related to departmental decisions and activities..
D. Communicate the customer goals and represent customer interests to the team..
E. Monitoring the shop's condition & staff & recommending new decorations needed & Maintenance as well to keep it more attractive & comfortable for its visitors.
F. Providing the team members with all the needed technical knowledge & skills that helps improving the work process and requirements.
G. Developing trust and provide outstanding customer service on an ongoing basis..
H. Targeting special customers during offers & promotions to encourage them To benefit from the company‘s new services - products - offers & promotions.
Bachelor of Arts: Hotels & Tourism, major: Hotel Management, Cairo, Egypt, Dec 2000