Business Operations Management
Orange - Egypt
Total des années d'expérience :16 years, 9 Mois
Business Operations Management
Manage below teams :
-Enterprise product operation
-Consumer product operation
-DSL Order fulfillment & Service Delivery Management
-Data Analysis Business Intelligence
-Leading projects to enhance P&L for the fixed broadband product.
Position: NOC Supervisor 2-2008 till now
Job description: Leading 16 engineer to ensure smooth running for the operations.
Responsible to meet department goals ensuring with company quality standards.
Assign certain duties to the Team leaders & keep following up.
Involved in meetings, representing NOC.
Performance evaluation for my team through the periodic appraisal.
Approving Time Records and Requests for Time off.
Help employees address and resolve a wide variety of concerns and complaints.
Providing career coaching, motivating my staff, individually or as a group.
Interviewing new engineers, selecting the best-qualified candidate.
Recommend needed changes based on process analysis.
Provide appropriate reporting & analysis for my team performance to my manager
Plan and develop systems and procedures to improve the department efficiency.
Assign the training plan for my team.
Keen to achieve required MTTR & MTBF as settled on the SLA & OLA
Involved in LINK dot net delivering workflows and system to Link Pakistan
Position: NOC Team Leader 2006-2008
Job description: Handling strange & escalated Cases
Guiding new engineers to maintain the Quality and high performance
Position: NOC Engineer 2004-2006
Job description:
Dealing with ADSL & WIFI tickets (troubleshooting)
Follow with installation team to solve customers' problem
Follow with tech at the pops for testing or changing ports
Monitoring the local Data network
Follow up with Field Engineer & technicians to solve physical problems.
Perform provisioning for DSL customers
Troubleshooting Leased Line (VPN Solutions) customers problems
Troubleshooting core Network problems
➢ EgyNet 5 to 7 2004
Position: NOC Engineer
Job description: DSL Support (troubleshooting and monitoring)
➢ Zagel Telecom 4/2004
Position: site Engineer
Job description: follow up with Technician on Installation, Aggression, wiring
Of SDH Racks (Lucent Technologies)
Aswan Mother Village Transmission Project
(Aswan - Aswan sharq - Draw - Komombo - Nag'a Hammady)
The aim of project: Update to increase capacity & making rings between the centrals
B.Sc. in Communication Engineering Computer departement 2003 B.Sc Grade: ( good) My project grade: ( very good) Project: Security system consist of 3 types of alarms (heat - safety - light) and Monitoring this alarms by a program designed under visual basic To determine the place & type of alarm through the Graphical interface