Senior Supervisor
Vodafone Egyp
Total des années d'expérience :14 years, 1 Mois
Customer Care,
● Contact the hotline/suspension consumer and
corporate customers for all segments after 48 hours
from the action.
● Reach more than 50% success rate for late collection.
2012-07-
2014-12
Enterprise Customer Life Cycle Sr. Supervisor
Enterprise Customer Care, Vodafone Egypt
● Maintain and improve the best customer experience
to all enterprise achieving the best quality.
● Automate 25% of the exclusive contracts process in
order to facilitate and limit mistakes, losses, enhance
experience & save headcount.
● Handle all the enterprise MNP actions with retention
success rate 40% for port out.
● Ranked no. for all NTRA complaints SLA among
telecom operators.
● Complaints business transformation to a Customer
Delight Center with a very high NPS.
Consumer & Enterprise Activation Rep.
Trade Line Queue
Consumer Customer Care,
Modern Machinery Company
● Computer works, arrange meetings, filling system,
open a bank credit and freight arrangements.
Mark International Company
● Lead the sales reps. to achieve their targets, draw
plans for the sales agents, compare the competitors'
achievements vs. the company and analyze
performance in the market.
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