Total Years of Experience: 16 Years, 6 Months
February 2011
To Present
System Administrator (IT Analyst )
at Khatib & Alami
Location :
Egypt - Cairo
System Admin (IT Analyst)
• Installing, configuring computer hardware, operating systems and applications.
• Setting up new users' accounts and profiles
• Responsible for Server Installation like Active Directory, DHCP, DNS, File Server.
• Configured and install MS Mail Exchange 2013
• Experinced Office 365 (Mail, Skydrive, lync, sharepoint, MS Azure)
Had a small project for external client, setup an Office 365 and Azure account and how both cloud environments are part of a fully integrated platform.
• Configured and installed Antivirus ESET Console administrator 6.0
• Implementing proper recovery procedures for disasters, and maintaining hardware backup
• Design and configure EMC storage solutions LUN Base (VNX 5300)
• Managing Virtual environment with VMware ESXI 5.1, 5.5, 6.0 & VCenter (Clustering based on windows server 2008 R2 - Windows 2012)
• Updated knowledge about MS Hyper-V technology
• Deploying And Configuing Backup and Replication Virtual Infrastructure by VEEM Tool
• Managing virtual EMC2 Iomega NAS for Storage environment.
• Manage and configure Cisco (Call Manager express 2900 & CUCM 11.0 ) ip phone system.
• Monitoring, Operating and Troubleshooting of LAN/WAN network environment including Routers, Switches, Access points, Firewalls and Load Balancers.
• Troubleshooting Hardware and networks’ problems. Diagnosing and solving hardware & software faults.
• Set up Permissions and Group policy Management
• Assessing, planning & installed for camera security system for the entire organization
IT Project Leader Renovation Onsite (Khatib Alami - 2014)
• Upgrade all infrastructure of networks to CAT6
• New UPS 10K configured and running after stabilizer
• Update systems from Window Server 2008 R2 to 2012 R2 and restructure AD and setup new group policy
• Change all switches from unmanged to Cisco Catalyst to be configured on 3 VLAN'S (Data, IP Phones and CCTV) through fiber to core switch Catalyst 4500 L3
• Check the VPN working with the other branches in middle east
• Assessing, planning & installed CCTV through the same network split into 3 VLAN'S
IT Procurement
• Vendors Management for Hardware and Software Purchases
• Follow up the purchasing process of the department’s items with suppliers
SGS Academy Training
• Risk management ISO 31000 foundation & internal auditor
• Installing, configuring computer hardware, operating systems and applications.
• Setting up new users' accounts and profiles
• Responsible for Server Installation like Active Directory, DHCP, DNS, File Server.
• Configured and install MS Mail Exchange 2013
• Experinced Office 365 (Mail, Skydrive, lync, sharepoint, MS Azure)
Had a small project for external client, setup an Office 365 and Azure account and how both cloud environments are part of a fully integrated platform.
• Configured and installed Antivirus ESET Console administrator 6.0
• Implementing proper recovery procedures for disasters, and maintaining hardware backup
• Design and configure EMC storage solutions LUN Base (VNX 5300)
• Managing Virtual environment with VMware ESXI 5.1, 5.5, 6.0 & VCenter (Clustering based on windows server 2008 R2 - Windows 2012)
• Updated knowledge about MS Hyper-V technology
• Deploying And Configuing Backup and Replication Virtual Infrastructure by VEEM Tool
• Managing virtual EMC2 Iomega NAS for Storage environment.
• Manage and configure Cisco (Call Manager express 2900 & CUCM 11.0 ) ip phone system.
• Monitoring, Operating and Troubleshooting of LAN/WAN network environment including Routers, Switches, Access points, Firewalls and Load Balancers.
• Troubleshooting Hardware and networks’ problems. Diagnosing and solving hardware & software faults.
• Set up Permissions and Group policy Management
• Assessing, planning & installed for camera security system for the entire organization
IT Project Leader Renovation Onsite (Khatib Alami - 2014)
• Upgrade all infrastructure of networks to CAT6
• New UPS 10K configured and running after stabilizer
• Update systems from Window Server 2008 R2 to 2012 R2 and restructure AD and setup new group policy
• Change all switches from unmanged to Cisco Catalyst to be configured on 3 VLAN'S (Data, IP Phones and CCTV) through fiber to core switch Catalyst 4500 L3
• Check the VPN working with the other branches in middle east
• Assessing, planning & installed CCTV through the same network split into 3 VLAN'S
IT Procurement
• Vendors Management for Hardware and Software Purchases
• Follow up the purchasing process of the department’s items with suppliers
SGS Academy Training
• Risk management ISO 31000 foundation & internal auditor
January 2008
To January 2011
TECHNICAL SUPPORT
at Orange
Location :
Egypt - Cairo
• Providing 1st line technical support and support queries via phone, email for Hardware and Software issues
• Creating/updating/resolving requests via Siebel Ticketing System according to SLA agreement
• Maintain a log of any software or hardware problems detected
• Provide proper training for new joiners
I was awareded the “Handset Champion” of the month for the effective support
• Creating/updating/resolving requests via Siebel Ticketing System according to SLA agreement
• Maintain a log of any software or hardware problems detected
• Provide proper training for new joiners
I was awareded the “Handset Champion” of the month for the effective support
July 2007
To October 2007
IT HELP DESK
at KUWAITI ENGINEERING GROUP
Location :
Kuwait - Al Kuwait
• Installing and configuring computer systems
• Monitoring and maintaining computer systems and network
• Troubleshooting and diagnosing system and network problems
• Solving hardware/software faults
• Act as 1st Line support with internal and external customers
• Monitoring and maintaining computer systems and network
• Troubleshooting and diagnosing system and network problems
• Solving hardware/software faults
• Act as 1st Line support with internal and external customers
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