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Amr Abdelaziz, Administrative Manager

Amr Abdelaziz

Administrative Manager

Hassan Allam construction

Location
Egypt - Cairo
Education
Bachelor's degree, Computer Sciences & Management Technology
Experience
18 years, 5 Months

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Work Experience

Total years of experience :18 years, 5 Months

Administrative Manager at Hassan Allam construction
  • Egypt - Cairo
  • My current job since September 2021

Deep foundation - sector administration management-Planning and coordinating administrative procedures and systems and devising ways to streamline processes. Recruiting and training personnel and allocate responsibilities and office space. Assessing staff performance and provide coaching and guidance to ensure maximum efficiency.

branch operations supervisor at National health insurance company- Daman
  • United Arab Emirates - Abu Dhabi
  • February 2007 to May 2021

- (The National Health Insurance Company -Daman- is the first and largest specialized national health insurance company to be formed in the United Arab Emirates and the Arab region.
Managing workflow. ...
Training new hires. ...
Creating and managing team schedules. ...
Reporting to HR and senior management. ...
Evaluating performance and providing feedback. ...
Identifying and applying career advancement opportunities.
Duty Description:
- Dealing with individual & corporate clients.
- Opening and closing deals with clients.
- Follow up cases.
- Proposing the services and plans provided by Daman.
- Convince clients to buy Daman enhanced products.
- Repair trust and build relations with clients and different entities..
-

Customer Service Representative at Etisalat (Contact centre)
  • United Arab Emirates
  • March 2006 to February 2007

Worked in the Contact centre as a Customer Service Representative In the OBC section (Call Centre for Etisalat Clients), we were working as a call centre for external clients like RTA (Roads And Transport Authority), Sharjah Transport, Global Village, ADCCI (Abu Dhabi chamber of commerce & industry) and our duties are to handle customer inquiries, complaints, & follow up the callers requests. repair trust, locate resources for problem resolution and design best-option solutions.

Customer Service Representative at Vodafone Egypt
  • Egypt
  • April 2004 to September 2004

Worked in Vodafone Call Centre as a Customer Service Representative for Vodafone, our duties was to handle customer inquiries, complaints, & follow up the callers requests, repair trust, locate resources for problem resolution and design best-option solutions.

Trainee at Raya Holding Company (Raya Contact centre) - Vodafone Project
  • Egypt - Cairo
  • April 2004 to April 2004

Trained at Raya call Centre on the Customer service principles and Rules & all what related to customer service to Join Vodafone call Centre as a well trained Customer Service Representative.

Education

Bachelor's degree, Computer Sciences & Management Technology
  • at Modern Academy for Computer Sciences and Management Technology
  • August 2003

Bachelor degree in Computer Sciences & Management Technology

Specialties & Skills

Management
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Administrative
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Contact Centre
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Telecommunications
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Sales
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Proficient with Microsoft office 2003 all (MS Word - MS Excel - MS PowerPoint - MSOutlook
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marketing
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sales coordination
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negotiation
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key account management
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Time management
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Problem solving
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Leadership
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Manage and motivate staff
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Languages

Arabic
Expert
English
Expert

Memberships

Wadi Degla clubs
  • Member
  • May 2021

Training and Certifications

Super Achiever of the year (Certificate)
Date Attended:
December 2015
Best year yet (Training)
Training Institute:
Sparks International
Date Attended:
September 2016
Duration:
24 hours
PERSONAL PRODUCTIVITY (Training)
Training Institute:
Know how For Mangment Consulting
Date Attended:
October 2015
Duration:
16 hours
Managing sales accounts (Training)
Training Institute:
biz-ability
Date Attended:
May 2014
Duration:
16 hours
Professional Excellence in Customer Service (Training)
Training Institute:
Buz-ability
Date Attended:
May 2013
Duration:
16 hours
Customer Support - Customer Handling Techniques Training (Training)
Training Institute:
Daman
Date Attended:
January 2010
Duration:
100 hours
Negotiation Skills (Training)
Training Institute:
Amideast
Date Attended:
March 2009
Duration:
24 hours
Principles of Health insurance (Medical Insurance Principles,Underwriting & Claims (Training)
Training Institute:
The Chartered Insurance Institute
Date Attended:
July 2008
Duration:
24 hours
sales Licensing program (Certificate)
Date Attended:
January 2014

Hobbies

  • Aviation