Secretary Cum Receptionist
Alghanim Industries
Total years of experience :15 years, 1 Months
• Serving customers with courtesy
• Corresponding with clients over the phone and social media
• Corresponding to walk-in customers queries
• Receiving mails (incoming / outgoing)
• Handling Messengers day-today activities:
• Ensures delivery of policies meet client and company expectations and needs
• Coordinates communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
• Coordinate with customers and fixing time for policy delivery - Sales, Motor, Travel, FGA etc.
• Coordinate for any kind of cash related collection - Sales, Motor, Travel, FGA etc.
• Maintain the general filing system and file all correspondence using spreadsheets.
• Assist in creating request letter and memos using MSWord, merging documents for mailing.
• Answering client and public inquiries about the company, and directing to appropriate contacts.
• Executing administrative services and monitoring the supplies and equipment.
• Booking managers calendars and arranging for meetings
• Handling company administration work
• Following up with other departments regarding specific issues
• Arranging for different kinds of occasions, and celebrations in the office
- Welcome and greet guests with great courtesy
- Manage room reservations using a computerized reservations system
- Address guests concerns and special requests in a professional and personable manner
- Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
- Help guests with their things including luggage and other valuables
- Get transport for customers and reservations in local restaurants
- Answer telephone calls and transfers these to guest rooms
- Take and relay telephone messages for hotel guests and others
- Prepare bills, handle and process checkouts, take payments
- Man the hotels business center and other units if necessary
- Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
- Deal with complaints and problems
- Answer queries of guests about various information and services of the hotel
- Do other administrative and hospitable functions assigned from time to time
•Deal with complaints and problems
•Welcome and greet guests with great courtesy
•Receive guest complaints and work to resolve it.
•Get transportation and reservations for customers
•Couriers Services. Arrange and follow up with \{DHL, FedEx.\}
. Maximize sales revenues through up-selling and marketing programs
•Ticketing Services confirmation - reroute -refund -indoors…\}
•Preparing the weekly - monthly requisitions Material & needs for work area
•Official work \{typing -Photocopying-Filling in Forms -Printing -Book Binding.
•Responsible for answering all calls, handling telephonic system, scanner, printer, mails.
•Preparing the duty roster for the colleagues and adjust the number of staff with work needs
•As a part of Global industry we have to assure following the standard & procedures for the company while providing our services to reach our goals with the highly satisfied Customer
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
• Understand needs and provide them with personalized solutions by suggesting activities and facilities.
• Acquire extensive of premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and find the appropriate solution.
• Knowledge in travel industry is an added advantage
• Welcome all guests with a smile and maintain a professional approach at all times.
• Maintain a professional and courteous attitude towards all guests.
• Have a throughout Knowledge with Check-in and check-out procedures, rooms type, location and rates.
• Be familiar with the hotel services and hours of operations.
• Be aware of ongoing functions and meetings.
• Be familiar with the city events.
• Be familiar with all local attractions, hotels, restaurants, etc...
• Supervise all activities of concierge/business centre according to the posted rates and charge these accordingly.
• Check all arrivals with airport pick-up requests and arrange Limousine
• Call departures of the day, confirm departure time and offer Limousine drop-off.
• Confirm guest’s flights and make sure it’s kept in a safe place.
• Promote and Up Sell Limousine and Chauffeur services.
• Insure Business Centre and Concierge Desks are kept clean and tidy at all times.
• Always quote the guest a price before processing with the service.
• Follow all Accounting procedures as established by hotel policy.
• Follow all Front Office procedures as related to faxes and messages
• Assist and provide directions to all Outlets customers.
. Make dining and other reservations for patrons, and obtain tickets for events
. Provide information about local features such as shopping, dining, nightlife, and recreational destinations
. Make travel arrangements for sightseeing and other tours
. Receive, store, and deliver luggage and mail
. face all kinds of problems and issues and must readily solve these to the satisfaction of guests
-Store completed documents in appropriate locations
-Update data in the system and delete unnecessary files
-Maintain logs of activities and completed work.
-Insert customer and account data by inputting text based and numerical information from source documents within time limits
-Review data for deficiencies or errors, correct any incompatibilities if possible and check output
-Apply data program techniques and procedures
-Generate reports, store completed work in designated locations and perform backup operations
- Maintains customer confidence and protects operations by keeping information confidential.
-Maintains operations by following policies and procedures; reporting needed changes
-Tests customer and account system changes and upgrades by inputting new data; reviewing output.
•Handle customers' complaints and inquiries.
•Builds and maintain customers’ relationships.
•Follows up with the customers’ telephone and e-mail and ensure that their needs are met satisfactorily.
• Compiles customers’ requirements based on information meetings, calls, direct mail responses and other sources.
• Responds promptly to customer needs.
• Achieves the highest level of customer satisfaction.
•Provides information about hotel services to guests
•Setup conference calls in different locations and time zones
•Logs all wake-up call requests and performs wake-up call services
•Monitors automated systems including fire alarms and telephone equipment
•To be fully aware of and adhere of health and safety, fire and bomb threat procedures
•Training the New Employees by scheduling them in different departmental orientations
•Responsible for answering all guest calls, giving appropriate information about the hotel and the facilities that matters the guest with following telephone etiquette standard
-Understand the customers’ needs, present the products that meet their needs and promote special deals
- Record orders and send details to the sales and distribution manager
- Scan the market and monitor the competitor’s activities and the products/ prices they are offering
- Plan and work toward meeting the sales targets and budgets
-Follow the weekly sales reporting system and routing (market visits, client feedback, trade updates, etc…)
-Responsible for providing excellent customer service, making sure customers have an enjoyable and memorable experience.
-Handling cash management & verifying payments and collections through the system
-Present to customer the latest updated offers issued
-Assisting customers with locating products in the store and explain product benefits.
- understanding of merchandising, product placement and how to display products to make the customer shopping experience flow seamlessly.
Bachelor's degree / Hotel Management Completion Date: July 2007 / GPA: C. good
