Vodafone Retail Auditor
Tawassol
Total years of experience :16 years, 5 Months
Making sure that there is no short or over in the warehouse of Vodafone store by making inventory
Making sure that the staff do the policy of Vodafone by the right way
Solve any problem that the store manager face or any one from the staff
Responsible for the security & the look of the store by dealing with companies responsible for that
Report any problem related to the store to the head office to solve
Monitoring the sales representatives to make sure they making the best way of sales
Pushing my team to make the best sales to achieve store target
Make sure that the operating system is working without any
problem & contact the help desk if there is any
Make our store in the best looking by calling companies which are responsible for the cleaning
Contact the warehouse if we need any supplies or making change of any item in a bad shape
Make a supply for the store money every week by Amanco
Supporting my team if there is a problem with any customer & handles it to make a satisfaction for him
Make a team meeting every month to talk about our target & give an exam about the product knowledge
Receiving calls about customer’s inquiries & complains & try to solve these problems in ease & polite way
Make sure that I do the best quality of handling customer problems
Send a request to the responsible department to solve customers’ complains if I couldn’t solve it
I became the employee of the month 2 times at my work as a call center agent & because of that Vodafone chose me to be a technical support at (Teleperformance Company) for a month
Technical support at Teleperformance:
Responsible for a call center agents as they support Vodafone call center, so they refer to me if any one of them need any information or face a hard call to makes me handle it
Worked at the High value & I was supporting the night shift team
Make sure that all the operating systems are working normally & provide the trainers with any program that they need in the field of study that they teach
Make sure that the networks between the computers are working normally