Senior Solution Architect
Tamdeed Projects - Br. Etisalat Services Holding by e&
Total years of experience :12 years, 7 Months
As Senior Pre-Sales\Solution Architect Engineer across Egypt & U.A.E Market
(Enterprise Network Planning & Design Engineer)
Network, IT Infrastructure, Presales, Consultation and Design for the roles below: • Providing turnkey smart solutions including (WAN & LAN Design, Hardware, costing and budget calculations, managed services, security services, hosting services, providing competitive bill of quantitates (BOQ) for any (RFP) and (RFQ), creating high & Low Level design documents for WAN & LAN physical infrastructure and delivery for all enterprise customer’s sectors such as (Banking, Governmental, Retail, Oil and Gas, Petroleum, IT and Telecom, Industrial, Pharmaceutical, Tourism, Financial, Insurance, Airline, Aviation), meeting with the customers to fulfill their needs • Experienced in most of ICT, ELV and digital solutions between vendors, System Integrators & service providers with in a good knowledge of Egypt and also UAE SME/B market & service provider's strategy • Introducing new technologies for all enterprise customers • Work in an agility way to move faster to roll out new solutions and serve growing demands, with seamless, scalable, and flexible models. • Establish and manage relationships with vendors, partners, and suppliers, ensuring the right first-time approach. This includes tendering and evaluation activities. • Support budget planning for Enterprise projects and ensuring efficient use of company’s direct costs and define the resources level of effort (LOE) • Contribute to identify and implement solutions improving performance, quality and efficiency and enabling cost base reduction. • Manage the compounds from all technical aspects especially providing triple play services (Data, Voice, IPTV)
Senior Presales Engineer
Under the global customer program in Europe, I'm working with multinational clients globally to develop quality communications/networks' infrastructure and integrated solutions in order to solve / address a client’s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client’s requirements, then comes the assessment, and at this phase we takes responsibility for solution development and design inclusive of the underlying technical architecture, delivery planning and representation of that solution as required. Additionally, I've some client facing activities such as presentations and negotiation in conjunction with the account manager..
Key Tasks and Responsibilities:
As a billable consultant, I work both independently and in partnership with consultants from other regions. I'm engaged in performing or assisting in following activities:
• Acting as pre-sales consultant for some of the organic growth activities as needed
• Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario)
• Ownership or support on creation of projects consulting blueprints and boilerplate.
• Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery
• Support on site or remote migration for complex solutions/environments, as required
• Position and/or deliver billable consulting work to a partner or end-customer, especially when it facilitates the progression towards, or closure of, a deeper partner relationship or a significant end-customer contract.
• Consistently deliver high quality billable technical service to existing and new clients.
• Provide consulting assessments for new and existing customers.
• Ownership of the technical solution from concept to subsequent implementation.
• Present technical solutions to partners and their end-customers, both formally and informally, as required.
• Network and IT Infrastructure, Presales, Consultation, Design, provisioning, Service Delivery and Implementation including below responsibilities according to job description:
• • Providing turnkey smart solution including (WAN Design, LAN Design, Hardware, costing and budget calculations, managed services, security services, Hosting services, preparing WAN and LAN physical infrastructure, testing, Implementation, provisioning, Activation, Delivery for all Enterprise customers sectors (Banking, Governmental, Retail, Oil and Gas, Petroleum, IT and Telecom, Industrial, Pharmaceutical, Tourism, Financial, Insurance, Airline, Aviation)
• • Manage the compounds from all technical aspects especially providing triple play services (Data, Voice, IPTV)
• • Introducing new technologies for all enterprise customers
• • Establish and manage relationships with vendors, partners and suppliers, ensuring right first time approach. This includes tendering and evaluation activities
• • Support budget planning for Enterprise projects and ensuring efficient use of company’s direct costs
• • Contribute to identify and implement solutions improving performance, quality and efficiency and enabling cost base reduction
• • Manage B2B solution, infrastructure and integration.
• Supporting leased lines & MPLS VPN issues
Of Enterprise Customers
• Installation & configuration of customers’ premises
(SHDSL modems and CE/CPE routers)
• Configuring SHDSL local loop terminations on ATM DSLAM’s
(Alcatel, Hawaii)
• Troubleshooting MPLS VPN L2 & L3 on PE
• Troubleshooting PE-CE routing protocols
(BGP, OSPF, EIGRP, RIP, static)
• Troubleshooting Global Data Services issues with upstream and third party providers (Telecom Italy, Verizon Business, PCCW, TATA communications)
• Troubleshooting international TDM circuits and International Private Leased Circuits”IPLC”
• Troubleshooting Pre-WiMAX and Fiber solutions.
Handling and satisfying the customer/point of sales needs
Worked in a sim swap team
(Swaping the damaged sim serial with another new one)
Working under pressure by receiving calls from customer/pos
With average of 100 calls/day
Making communication with people
Convincing customers with the company's products
Reaching to the target of the sales that the company needs to be achieved by the end of the month
o Accumulative Grade: Very Good, GPA: (3.06/4.00)