Account Manager Hotels
Booking.com
Total years of experience :11 years, 8 Months
• Secured inventory through on-going account management during acquisition and renewal
• Delivered revenue and acquisition goals through management of inventory and rates
• Negotiated and secured market deals, promotions and dynamic rate rules
• Promoted Booking.com’s key initiatives to partners to educate them on full use of Booking.com tools
• Explored new techniques and trying out new ways of engaging with customers/improving
business with strong relationship
• Worked on special projects for availability at office level.
• Developed and sustained strong partner relationships by delivering consulting services and
• Captured sales and market opportunities
• Evaluated market trends and competitor activity and provided analysis and recommendations to management
• Acted as liaison between partners and other Booking.com functional areas to train and educate
partners on the various Booking.com tools, connectivity solutions
• Managed 2500+ Hotels in Uttar Pradesh from January 2019 to September 2020. Generated a revenue of INR 40 crores from January 2019 to December 2019 (35% growth YoY).
• Managed 500+ properties in Rajasthan from April 2017 to May 2019 and generated a revenue of INR 3 crores, 60% growth over a period of two years.
• Planned bespoke itineraries for inbound luxury direct guests
• Finalized sales for Exotic Vacation packages, delivering comprehensive tour information
and answered client queries
• Maintained Lead report & Master report for the department
• Proficient in Opera, online reservation system
• Trained new departmental members on sales techniques, client protocol and policy
• Ensured that the highest standards of courtesy and customer care are set and maintained
• Developed strong relationships with managers and staff, creating a cohesive and
productive team within a deadline driven environment
• Numerous appreciations from high profile overseas guests
• Achieved sales target under Oberoi Exotic Vacations offer for direct guests
from 2011 to 2016
• Handled a team of 7 people for 4 years, generated a revenue of INR 38 crores with an average growth of 28% YoY.
• Confirmed a 10-day travel itinerary for an inbound guest and earned a revenue of INR 1 crore by upselling highest category suite and multiple experiences at various Oberoi Hotels and Resorts in India.
in
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with honors in Business Management