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عمرو ابوصنوبر, Corporate Business Associate

عمرو ابوصنوبر

Corporate Business Associate·QLM Life & Medical Insurance,

قطر

بكالوريوس, Aviation management

الخبرة العملية

مجموع سنوات الخبرة: 4 سنوات, 4 أشهر

Corporate Business Associate

يناير 2023 - حتى الآن

QLM Life & Medical Insurance,

الدوحة، قطر

يناير 2023 - حتى الآن

• Prepared over 50 tailored client proposals, improving proposal conversion rate by 20%.

مجال الشركة:
التأمين
الدور الوظيفي:
المحاسبة والتدقيق

Corporate Business Associate

يناير 2023 - حتى الآن

QLM Life & Medical Insurance

الدوحة، قطر

يناير 2023 - حتى الآن

• Grew client retention by 15% YoY through targeted relationship management strategies across a
portfolio of 20+ corporate accounts, directly contributing to revenue continuity.
• Identified and captured new business opportunities across 5+ industry sectors, closing 3 high-value
corporate accounts and expanding the firms market footprint.
• Increased proposal win rate by 20% by developing 50+ tailored, data-backed proposals; conducted
competitor benchmarking and risk analysis to position offerings competitively.
• Reduced client response time by 25% by redesigning interdepartmental workflows across underwriting,
claims, and customer service — improving SLA compliance and client satisfaction.
• Leveraged Salesforce CRM and Microsoft Excel to generate data-driven insights that informed strategic
planning and senior management reporting.
• Served as primary liaison between corporate clients and internal teams, ensuring smooth policy
onboarding, renewals, and claims escalation resolution.

مجال الشركة:
التأمين
الدور الوظيفي:
المحاسبة والتدقيق

Business Development & Risk Advisory Associate

يناير 2023 - حتى الآن

QLM Life and Medical Insurance,

الدوحة، قطر

يناير 2023 - حتى الآن

Managed corporate accounts, built client pipelines, and delivered advisory services within a regulated Qatar insurance
environment:
• Managed a portfolio of 20+ corporate accounts, achieving 15% year-on-year client retention growth.
• Retained QAR 400, 000+ in annual client value through structured renewal management and tailored advisory
support.
• Generated QAR 260, 000 in new revenue by closing 3 high-value corporate accounts across 5+ industry sectors.
• Improved proposal win rate by 20% across 50+ bespoke client proposals using competitor benchmarking and
market research.
• Redesigned workflows across underwriting, claims, and customer service, reducing client response time by 25%.
• Built Power BI dashboards and Salesforce CRM reports to support senior leadership with performance insights.
• Conducted risk assessments and due diligence reviews, delivering pricing and coverage recommendations.

مجال الشركة:
التأمين

Community Engagement & Administrative Support Volunteer

يناير 2023 - حتى الآن

na

الدوحة، قطر

يناير 2023 - حتى الآن

• Assisted in coordinating administrative and community support activities during public initiatives and seasonal
events in Doha.
• Supported document organization, attendee registration, and communication processes within multicultural
environments.

مجال الشركة:
خدمات الدعم التجاري الأخرى

Aviation Operations Professional

يناير 2022 - نوفمبر 2022

Ercan International Airport,

Nicosia، قبرص

يناير 2022 - نوفمبر 2022

Customer Service Agent | Airline Dispatcher | Handling Inspector (Intern)
• Maintained 95% customer satisfaction while managing 100+ operational issues per shift.
• Reduced complaint resolution time by 30% by designing a response protocol adopted across 4 departments.
• Completed 30+ aircraft and infrastructure safety inspections with 100% regulatory compliance.
• Trained and onboarded 3 new team members, reducing average onboarding time by 20%.

مجال الشركة:
شركات الطيران

Airline Dispatcher

يوليو 2022 - أكتوبر 2022

T&T Ercan Airport

Nicosia، قبرص

يوليو 2022 - أكتوبر 2022

• Managed real-time flight dispatch operations, minimising delays and improving on-time performance
across all assigned flight schedules.
• Coordinated with aviation authorities, pilots, and ground teams to deliver rerouting solutions and ensure
regulatory compliance during weather or emergency disruptions.
• Prepared and reviewed flight plans with a focus on fuel efficiency and air traffic restriction adherence,
contributing to cost savings and operational safety.

مجال الشركة:
1390
الدور الوظيفي:
الحماية

Airport Customer Service Agent

أبريل 2022 - يونيو 2022

Ercan International Airport

Nicosia، قبرص

أبريل 2022 - يونيو 2022

• Resolved 100+ passenger issues per shift with a 95% satisfaction rating, maintaining seamless airport
operations during peak periods.
• Reduced complaint resolution time by 30% by implementing a real-time response protocol across 4+
airport departments.
• Trained and onboarded 3 new employees, cutting average onboarding time by 20% through
development of structured training guides.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Intern – Handling Inspector

يناير 2022 - مارس 2022

Ercan International Airport

Nicosia، قبرص

يناير 2022 - مارس 2022

• Conducted 30+ aircraft and infrastructure safety inspections with 100% regulatory compliance across all
audits.
• Revamped inspection checklists, reducing audit preparation time by 10% and improving reporting
accuracy for civil aviation authorities.

مجال الشركة:
شركات الطيران

Airport Customer Service Agent

يناير 2022 - يناير 2022

Ercan International Airport,

Nicosia، قبرص

يناير 2022 - يناير 2022

• Reduced passenger complaint resolution time by 30% by implementing a quick-response
protocol.
• Collaborated with 4+ airport departments and airline teams daily to ensure smooth operations
and timely departures.
• Trained and mentored 3 new employees, reducing onboarding time by 20%.

مجال الشركة:
شركات الطيران

التعليم

Girne American University

يناير 2023

يناير 2023

بكالوريوس، Aviation management

قبرص

Girne American University

يناير 2023

يناير 2023

بكالوريوس، Aviation Management

قبرص

Girne American University

يناير 2023

يناير 2023

بكالوريوس، Management

قبرص

Girne American University

يناير 2023

يناير 2023

بكالوريوس، aviation managment

قبرص

Skills

BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CONVERSION COATING
Intermediate
CONVERSION COATING
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
RISK MANAGEMENT
Intermediate
RISK MANAGEMENT
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
RISK MANAGEMENT
Intermediate
RISK MANAGEMENT
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA PIPELINES
Intermediate
DATA PIPELINES
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
GNU COMPILER COLLECTION
Intermediate
GNU COMPILER COLLECTION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL RISK MANAGEMENT
Intermediate
OPERATIONAL RISK MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

التدريب و الشهادات

الشهادات
Business Communications
Effective Leadership
AI for Beginners
Introduction to Management Consulting & Problem Solving
GST: Claiming Refunds and Other Concepts
ISO 22301:2019 Business Continuity Management
Getting a Consulting Job
Creativity Toolkit I
Strategic Innovation & Entrepreneurship
Level 1 (FLMI)
Associate
Business Communications
Effective Leadership
HP LIFE – AI for Beginners
PwC – GST: Claiming Refunds and Other Concepts
Creativity Toolkit I
Entrepreneurship I: Laying the Foundation
Strategic Innovation (Managing & Building Innovative Organizations)
Getting a Consulting Job
Introduction to Management Consulting
Business Continuity Management System (BCMS)
LOMA FLMI Level 1
Associate
Business Communications
Effective Leadership
HP LIFE – AI for Beginners
PwC – GST: Claiming Refunds and Other Concepts
Creativity Toolkit I
Entrepreneurship I: Laying the Foundation
Strategic Innovation (Managing & Building Innovative Organizations)
Getting a Consulting Job
Introduction to Management Consulting
Business Continuity Management System (BCMS)
LOMA FLMI Level 1
Associate

الهوايات والاهتمامات

reading