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amro melhim, DAAS Support Engineer

amro melhim

DAAS Support Engineer·Fornova HBI

Palestine

Bachelor's degree, Computer Science

Work experience

Total years of experience: 3 years, 8 months

DAAS Support Engineer

April 2023 - Present

Fornova HBI

Ramallah and Al Bireh, Palestine

April 2023 - Present

• Investigate, analyze, and collect data and any abnormalities and report them for hotel
business intelligence for optimizing sales and marketing
• Develop, review, and optimize new features in production data collection software using
Python, and offer technical support
• Ensure maximum client satisfaction by providing exceptional and personalized service
and features, enhancing client study coverage and data collection over the market
Company industry:
Internet & E-commerce

Machine Learning and AI Instructor

February 2023 - Present

Tech2Peace

Protaras, Cyprus

February 2023 - Present

• Create an educational curriculum and outline containing concepts and history of AI,
machine learning, and in-depth neural networks theory
• Instruct and teach students in an intense 12-day seminar, covering the theory and
practical application of diverse AI algorithms, while assisting them in developing their
individual AI projects for the seminars graduation project.
• Install and configure all software and hardware necessities, and perform
troubleshooting
Company industry:
Non-profit Organization

Medical Records Clerk

January 2022 - April 2022

Qcom

Ramallah and Al Bireh, Palestine

January 2022 - April 2022

• Retrieved, organized, and validated sensitive datasets in compliance with HIPAA regulations.
• Ensured data accuracy, consistency, and confidentiality across medical records systems.
Company industry:
Software Development
Job role:
Administration

Education

Birzeit University

March 2023

March 2023

Bachelor's degree, Computer Science

Palestine

GPA (percentage): 72.5%

GPA (percentage): 72.5%

Skills

Machine Learning
Intermediate
Machine Learning
Intermediate
Natural Language Processing
Intermediate
Natural Language Processing
Intermediate
Python
Expert
Python
Expert
Data Analysis
Expert
Data Analysis
Expert
Artificial Intelligence
Intermediate
Artificial Intelligence
Intermediate
SQL
Expert
SQL
Expert
Computer Vision
Beginner
Computer Vision
Beginner

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Programming for Data Science with Python
Udacity
Aug 2023