IT Support Engineer
Dubai Financial Market
Total years of experience :8 years, 6 Months
technical assistance and support for incoming queries
•Respond to users inquiries over the Avaya Call system
•Respond to email messages for users to solve their issues.
•Install, modify, update and repair computer systems, hardware and software.
•Follow up with users to ensure issue has been resolved.
•Resolution of IT Incidents/ Request/ Change within SLT while keeping users informed about progress of their requests over (BMC remedy ticketing system).
•Maintaining & Monitoring the Support Unit I-Smart remedy system application.
•Purchase Request entry in GP for the entire IT department.
Network project for 1 month to build the network for accompany from 30 nodes
and management server as IT
and maintain IT devices, data shows, PCS, Printers,
Routers, Switches, CCTV, Computer Laps and Time attendance machines
•Support Active directory users and All network device Inside the School
•Develop and manage the School Website content & Word press Admin
•Teaching computer science & Creative design subject for grades 1-12
•I worked for TASHEEL - Abu Dhabi for one month
the All infrastructure more than 300 users and computers
•Support Student Affairs & Accounting Systems, IP telephony central, PABX
•Responsible for supporting domain server 2012, Users, FB machines,
CCTV System, office 365, printers, Cabling, Data show, Fiber Optics
•Managing the organization network Devices, Cisco Routers, HPE Switches, Access point, Firewall Sophos, Access Control system
•Creating plans for new building Network Infrastructure & generating daily
Fault report & and network monitoring report
•Creating maintenance plans and rotational check for Campus LAN & WAN
network devices, IDS
•Check all of the event logs and understand and seek Remedy for any
critical errors and information
•Monitor IT asset costs and maintain required financial records
•Plan, monitor, and record software license and hardware assets
ADVEK MEDIA Agency Cairo, Egypt
1- Develop and maintain LAN & WAN networks
2- Identify Computer or Network shortages and place orders &Solve
hardware / software faults.
3- Setting up new users' accounts and modify user and group policy
4- Manage and support active directory users and computers
5- Managing and Update Company Websites and mails & Office 365 admin
6- Create server backup and maintain DNS, DHCP service
7- Configure network devices, Access points & IP telephone
8- Improve End Users Security with impotent Programs and Anti-Virus Software.
9- Deploy System Center Configuration Manager to support Clients
❖ Orange Telecommunication Cairo, Egypt
Technical Support Call Center ( part time ) 10/2015-5/2016
courses: courses & certificates •CCNA Cisco Certified Network Associate (R&S) ( ID 423604268736ENAH ) •MCSA Microsoft Certification Solutions Associate ( ID : 13313391) •MCP Microsoft Certified Profisional ( ID: f715-5421) •ITIL V4 Information Technology Infrastructure Library ( ID: GR671196870AM) •The Foundamentals of Degital Markiting by Google ( ID: LUB RQ2 8A4) •CCNP R&S attended the course at Computek training center •MCSE attended the course at YAT training center •CEH , NETWORK+ , Security + (Online courses ) •ICDL (international computer driving license) Programming: •Microsoft Academic app facory training •C#,C++ , Java Script , HTML , CSS , php (good level ) •Word press , Web design , Web mangment •Web devlopment & content editing course •Training of trainer (TOT) ,& multi Human devlopment courses Certificate site : 1- linked in account ( https://www.linkedin.com/in/amr-rabie-aa58b3154/ )