Network Engineer
Wimd
Total des années d'expérience :12 years, 8 Mois
▪ Responsible of implement, maintain, Design and enhancement network Connectivity.
▪ configure Multi-Vendor R&S's (LAN, WAN, Routing, Natting, VRF, GRE tunnel, Vpls, Mpls and VOIP QOS ).
▪ provision new customers installation from backbone side up to customer end ▪ Configuring customers new internet and data services from backbone side.
▪ deployed and supported wireless infrastructure.
▪ configure and troubleshoot Wireless devices (CPE and BSU)
▪ Ensure delivering Internet, Data and Voice services to subscribers.
▪ Second level support; Provide necessary solutions for the help-desk department (escalated cases).
▪ Improved process flows and problem resolution by tracking customer interactions and escalation.
▪ identify, coordinate and document preventive, proactive and corrective maintenance requirements.
▪ Following up with daily tasks and activities.
▪ Responsible of implement, maintain, Design and enhancement network Connectivity.
▪ configure Multi-Vendor R&S's (LAN, WAN, Routing, Natting, VRF, GRE tunnel, Vpls, Mpls and VOIP QOS ).
▪ provision new customers installation from backbone side up to customer end ▪ Configuring customers new internet and data services from backbone side.
▪ deployed and supported wireless infrastructure.
▪ configure and troubleshoot Wireless devices (CPE and BSU)
▪ Ensure delivering Internet, Data and Voice services to subscribers.
▪ Second level support; Provide necessary solutions for the help-desk department (escalated cases).
▪ Improved process flows and problem resolution by tracking customer interactions and escalation.
▪ identify, coordinate and document preventive, proactive and corrective maintenance requirements.
▪ Following up with daily tasks and activities.
▪ Servicing and Supporting (Hardware & Software) of Desktop PC’s, Notebooks, Printers. And Network related issues .
▪ Daily checkup of helpdesk calls/incidents update
▪ Respond to all calls and duties assigned by the service desk.
▪ Close all the tickets and orders on timely manner ▪ Create good knowledge and good relationships with customers
▪ Promotion new mobile brand and help customer to know how to use
▪ listening to customer requirements and presenting appropriately to him
▪ Supervisor and team leader for promoter team
▪ attending team meetings and sharing best
▪ practice with colleagues.
▪ Responsible for taking incoming calls from users and generating an activity report.
▪ Help and assist customer to solve connection issues ▪ Follow up with customer and their problem
promoter
recive orders call and assign to deliver
▪ Responsible for taking incoming calls from users and generating an activity report.
▪ Help and assist customer to solve connection issues
▪ Follow up with customer and their problem
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