CEO Office Manager
Samaya Investment Company
Total des années d'expérience :11 years, 3 Mois
• Organized international and domestic travel arrangements, including all transportation and hotel.
• Constructed new payment systems for online orders to optimize website shopping and boost sales.
• Manage administrative team dedicated to serving team needs in a high-volume setting.
• Served as a professional representative of CEO to executive clients, investors and board members.
• Sourced vendors for special project need and negotiated contracts.
• Administered CRM and company database, including troubleshooting, maintenance, updates and reports generation.
• Provided complete meeting support, including materials preparation and notes or minute taking.
• Increased team productivity by reorganizing office supplies and protocols.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
• Maintained computer and physical filing systems.
• Handled guest complaints and queries professionally and effectively for mutually beneficial, positive outcomes.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
• Compared vendor prices to ensure optimal savings.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Provided complete meeting support, including materials preparation and notes or minute taking.
• Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
• Created reports and presentations.
• Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Developed standard operating procedures for all administrative employees.
• Coordinated special projects and managed schedules.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Prepared presentations, materials and documentation for use by Projects Manager in meetings and engagements.
• Organized envelopes, postage and mail correspondence for staff and management, and coordinated with delivery and courier services.
• Coordinated travel arrangements including flights, accommodation in line with strict budgets and schedules.
• Developed and maintained an internal client filing system using \[PMWeb\].
• Used MS Office to coordinate meetings, appointments and tasks.
• Approved travel expenses and reimbursement requests.
• Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
• Supervised work of contracted employees to keep on task for timely completion.
• Turned dictation into complete letters, memoranda and emails.
• Developed and updated documents, drawings and materials tracking spreadsheets using excel.
• Drafted and corrected professional business letters, internal memoranda and less formal email communication.
• Met incoming customers and provided friendly, knowledgeable assistance.
• Set travel arrangements and gathered documents for management and executive staff meetings and trips.
• Smoothened internal and external communication, creating and maintaining up to date records.
• Operated multi-line phone systems, handling calls daily.
• Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Sorted and distributed business correspondence to the correct department or staff members.
• Organized files, developed spreadsheets, faxed reports and scanned documents.