Senior Project Manager
Etisalat
مجموع سنوات الخبرة :12 years, 7 أشهر
Created and implemented overall delivery of digital transformation including a set of deliverables, efficiently managed and delivered as program manager as well as created an agile working model as part of the program to facilitate and maximize collaboration and efficiency across cross-functional teams. Oversaw program management activities, governance, and executive management interactions/reporting to monitor the key projects as well as the overall program and the complete big picture.
● Spearheaded and managed Etisalat’s Digital transformation program, including multiple sub-programs, several projects over eCommerce, eCare, and business process automation domains valued at $200M.
● Generated over $350M annually by leading and maintaining consumer loyalty/smiles app portfolio from inception to completion in an Agile framework.
Led and administered contact efficiency transformational program over five different markets, central
supply/demand, customer, and captain product functions. Oversaw and evaluated impact of project progress on
company's KPIs, including overall groundwork with the key stakeholders; finance, reporting, and customer care
functions. Formulated project reports and updates to present to executive management.
● Secured 400K+ USD monthly cost and decreased 20% contact rate in Q2 and Q3 in 2018.
● Led contact rate reduction initiatives in compliance with Careem's policies and guidelines by leading and
monitoring projects and ongoing operations while maintaining the overall visibility on the program.
Conducted business analysis and reverse-engineering the current IoT services and mapped to CDP Platform
functionality, and operated the migration activities. Architected and managed migration of STC IoT Services from
Legacy systems to the IOT technology Stack by utilising CDP ConnectMe Platform.
● Streamlined migration of live customers more than1M machines within IoT Umbrella and zero disruptions
resulting in:
o Improved reporting on the IoT Domain within STC.
o Facilitated customers to streamline effective tools and manage IoT Networks.
o Accommodated customers' customized requests for new capabilities of innovative platform.
Supervised enterprise segments calendar from the commercial side. Managed end-to-end execution of small tactical
projects to mega transformational projects, including working with cross-functional team to analyze marketing
trends, pricing, financial, advertising, technical, retail, and customer care aspects of the products and services.
Maintained overall visibility on the enterprise portfolio and reported calendar KPI’s to c-level executives. Led and
collaborated with key stakeholders to ensure project delivery within specified timeframe and budget.
● Generated 2.2B EGP revenues in FY2016/2017 by Initiating and managing 39 projects.
● Planned and maintained yearly calendar as well as oversaw governance model with senior management
and EXCO members.
Account Management Senior Engineer/IT Planning and Account Management, 2015
Spearheaded and monitored consumer segments/CVM commercial projects. Served as IT demand layer to facilitate
and support commercial owners/project managers. Led and participated in conducting business analysis, creating
solution design, organising effective plans, and supervising end-to-end project planning, and monitoring
management activities.
● Diminished rising potential risks by creating and implementing contingency plans/procedures.
● Played pivotal role in solving conflict among project stakeholders, including solution design, timely
delivery, and performing testing.
● Developed and deployed project plans to ensure project successful project completion in compliance with
quality of technical implementation.
Spearheaded and monitored consumer segments/CVM commercial projects. Served as IT demand layer to facilitate and support commercial owners/project managers. Led and participated in conducting business analysis, creating solution design, organising effective plans, and supervising end-to-end project planning, and monitoring management activities.
● Diminished rising potential risks by creating and implementing contingency plans/procedures.
● Played pivotal role in solving conflict among project stakeholders, including solution design, timely delivery, and performing testing.
● Developed and deployed project plans to ensure project successful project completion in compliance with quality of technical implementation.
of the OSS Technology stack along with serving as business analyst and software
engineer with IT Technical Solutions team serving the engineering department. Organised database designing,
created solution, and monitored hardware architecting tasks. Delivered IT technical applications to serve the
engineering/OSS Sector. Led and participated in logistics planning and project management activities to achieve
defined milestone.
● Decreased 80% call drop rates through self-optimising network solution.
● Increased operational and financial efficiencies by leading and collaborating with vendors/ internal IT
stakeholders, and performing software development activities.
● Introduced and implemented network inventory management system and executed in-house self-
optimised network solution, developed OSS technology stack, and integrated with the IT ecosystem.
Worked on Designing and Developing a Smart Metering Head End application through
integrating with Echelon’s Networked Energy Services (NES) using .NET platform technologies as
part of the utilities sector
Worked on Researching, Analyzing, Designing and developing an Enterprise Hospital
Management Information System in compliance with HCIT -Healthcare Information Technology-
international standards using .NET platform technologies