Administrator
Mediclinic City Hospital
Total years of experience :9 years, 2 Months
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service - delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Politely greeting patients and visitors to the hospital.
- Explaining the practice procedures to new patients.
- Dealing with all requests in an efficient and courteous manner.
- In charge of the doctors diary.
- Writing letters and correspondence on behalf of the surgery and medical staff.
- Scheduling appointments for patients.
- Updating the surgeries computer system with appointments and personal details.
- Maintaining a clean reception area to show a professional image.
- Making sure that the appointments system runs smoothly.
- Screening enquiries for the doctors and medical staff.
- Registering new patients at the surgery.
- Checking patients in and out.
- Accurately collecting information and personal details about patients.
- Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals.
- Filing away the results of tests.
- Liaising with couriers and delivery companies.
- Arranging prescriptions for patients.
- Making sure that the medical consulting rooms and surgery is fully stocked with essential supplies.
- Using coded data to produce and submit claims to insurance companies.
- Working directly with the insurance, healthcare provider, and patient to get a claim processed and paid.
- Reviewing and appealing unpaid and denied claims.
- Verifying patients’ insurance coverage.
- Answering patients’ billing questions.
- Handling collections on unpaid accounts.
- Managing the facility’s Accounts Receivable reports.
Customer Service - Billing - patients Relations.
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service - delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Politely greeting patients and visitors to the hospital.
- Explaining the practice procedures to new patients.
- Dealing with all requests in an efficient and courteous manner.
-
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service - delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
Welcomes and greets all patients and visitors, in person or over the phones.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Responsible for keeping the reception area clean and organized.
- Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Responds to patients', prospective patients, and visitor inquiries in a courteous manner
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
- Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Writing letters and correspondence on behalf of the surgery and medical staff.
- Scheduling appointments for patients.
- Updating the surgeries computer system with appointments and personal details.
- Maintaining a clean reception area to show a professional image.
- Making sure that the appointments system runs smoothly.
- Receiving urine and blood samples and sending them off to hospital laboratories.
- Screening enquiries for the doctors and medical staff.
- Accurately collecting information and personal details about patients.
- Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals.
- Filing away the results of tests.
- Liaising with couriers and delivery companies.
- Arranging prescriptions for patients.
- Organizing meeting between the practice staff and senior managers.
Receptionist in outpatient Department- Egypt.
Answering telephone calls and dealing with face to face enquiries.
- Politely greeting patients and visitors to the hospital.
- Explaining the practice procedures to new patients.
- Dealing with all requests in an efficient and courteous manner.
-
courses: ICDL certified from UNESCO. •English to level 7 in A.U.C & English Conversation in Berlitz language center. •Public Relations course from YAT training center.