Ahmed Shaheen,  IT System Administrator

Ahmed Shaheen

IT System Administrator

Kuwait Society For The Handicapped

Location
Kuwait - Al Kuwait
Education
Bachelor's degree, Business Administration
Experience
16 years, 8 Months

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Work Experience

Total years of experience :16 years, 8 Months

IT System Administrator at Kuwait Society For The Handicapped
  • Kuwait - Hawali
  • My current job since November 2021

• Responsible for the implementation and support to build and establish IT infrastructure for the KSH Headquarter and three different schools.

Founder at .EXEE - Your Digital Employee
  • Kuwait - As Salimiyah
  • My current job since June 2022

.EXEE is the first digital workforce, customizable software that can adapt, imitate, and capture the human interaction with the computer’s keyboard and mouse and do the same on behalf of you by converting any repetitive, manual business process such as data entry, and other tasks, to be automated..EXEE is the first digital workforce, customizable software that can adapt, imitate, and capture the human interaction with the computer’s keyboard and mouse and do the same on behalf of you by converting any repetitive, manual business process such as data entry, and other tasks, to be automated.

Skills: Data Entry · Data Migration · Robotic Process Automation (RPA)

IT System Administrator at Fawzia Sultan Healthcare Network
  • Kuwait - As Salimiyah
  • November 2018 to October 2021

• Responsible for the implementation and support of Medas (Hospital Information System applications). The application (Medas) Specialist is the primary contact for the Clinic Information System application, troubleshooting, and consultation.
• Supporting Hospital Information Systems, user training-related activities, and experience in the System
• Responsible for the implementation and support of Ameyo call center software and establish in-house call center department
• Handling multiple types of applications including but not limited to, Time Attendance, Digital Signage, FSHN website CMS, 365 SharePoint• Responsible for the implementation and support of Medas (Hospital Information System applications). The application (Medas) Specialist is the primary contact for the Clinic Information System application, troubleshooting, and consultation. • Supporting Hospital Information Systems, user training-related activities, and experience in the System • Responsible for the implementation and support of Ameyo call center software and establish in-house call center department • Handling multiple types of applications including but not limited to, Time Attendance, Digital Signage, FSHN website CMS, 365 SharePoint

Skills: Robotic Process Automation (RPA)

Hospital Information System Sysadmin at AlSalam Internatiional Hospital
  • Kuwait - Al Kuwait
  • January 2012 to October 2018

• Responsible for the implementation and support of SIH Hospital Information System applications. The application (HIS) Specialist is the primary contact for the hospital Information System application, troubleshooting and consultation.
• Support and maintain the Healthcare Information Systems for all end users
• Understanding the integration of applications within the HIS application suite (FMIS, HMIS, MRM)
• Understanding interfaces to laboratory medical devices (MDI)
• Provide support on all modules of the system including but not limited to: Outpatient, Clinics, Admission, Billing, Reporting, and Orders.etc.• Responsible for the implementation and support of SIH Hospital Information System applications. The application (HIS) Specialist is the primary contact for the hospital Information System application, troubleshooting and consultation. • Support and maintain the Healthcare Information Systems for all end users • Understanding the integration of applications within the HIS application suite (FMIS, HMIS, MRM) • Understanding interfaces to laboratory medical devices (MDI) • Provide support on all modules of the system including but not limited to: Outpatient, Clinics, Admission, Billing, Reporting, and Orders.etc.

Skills: Robotic Process Automation (RPA)

Customer Service Representative at Al Salam International Hospital
  • Kuwait - Al Kuwait
  • October 2007 to January 2012

As an ERP System End User the Customer Care Representative is responsible for scheduling, canceling and confirming appointments as well as taking emergency calls via phone, Customer Care Representative responsible for checking each patient’s insurance and must be able to communicate effectively both verbally and in writing with customers to gather and enter data accurately into the computer, such as face sheets, billing forms, collection letters and any other business forms utilized by the administrative office,

Education

Bachelor's degree, Business Administration
  • at Cairo University
  • August 2004

Specialties & Skills

Oracle HR
Oracle ERP
Fast Learning
Excellent Interpersonal Skills and Communication Skills
Works independently and as part of a team
Ability to translate user requests into system requirements
Effective clear and confident presentation skills
analytical and problem solving and results oriented skills
Project Management skills

Languages

English
Intermediate

Training and Certifications

Oracle E-Business Suite R12 HCM Certified Implementation Specialist (Certificate)
Date Attended:
December 2015
Oracle Fusion HCM 11g Certified Implementation Specialist (Certificate)
Date Attended:
January 2016
Oracle PL/SQL Developer Cerified Associate (Certificate)
Date Attended:
February 2011

Hobbies

  • Sports
  • Reading