Ammar Al Mulki

In the company, we provide programming, development, and marketing services .

As the Business Development Manager at Global Passage, strategic growth and customer relationship excellence are at the heart of my professional drive. With proficiency in CRM software and E-Marketing, my focus is on optimizing customer engagement and expanding market presence.

-Prepared variety of different written communications, reports and documents.
-Helped general management develop prices based on inventory costs and portion sizes.
-Coordinated and organised all restaurant inventory.
-Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
-Worked flexible hours across night, weekend and holiday shifts
-Developed and implemented performance improvement strategies and plans to promote continuous improvement
-Used coordination and planning skills to achieve results according to schedule
-Improved operations through consistent hard work and dedication
-Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
-Created plans and communicated deadlines to complete projects on time
-Carried out day-to-day duties accurately and efficiently
-Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands
-Developed kitchen staff through training, disciplinary action and performance reviews
-Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
-Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
-Incorporated customer feedback in experimentation and creation of new signature dishes.
-Maximised quality assurance by completing frequent checks of the line.
-Motivated staff to perform at peak efficiency and quality.
-Purchased food and cultivated strong vendor relationships.
-Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
-Hired and managed all kitchen staff.

-Mentored and motivated team members to achieve challenging business goals
-Managed budget implementations, employee evaluations and contract details
-Motivated, trained and disciplined employees to maximize performance
-Developed innovative sales proposals to promote service quality and showcase market comparisons
-E-Marketing campaigns management
Training sales department
-Training customer care department
-Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
-Delivered business strategy to drive revenue and operational efficiencies.
-Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
-Generated business, cost and employee reports to management.
-Recruited top-performing candidates to build staff retention and team performance.

-Social media Management
-Promotional campaigns
-Reception team training
-Generated reports detailing campaign performance, customer engagement and engagement trends
-Managed workflow between staff, coordinating documents and creative material distribution
-Assessed marketing copy, art comps and final designs and compared with established specifications.
-Analysed customer data and campaign performance to drive improvements.
-Developed targeted Facebook and Google Ads campaigns.
-Supervised all marketing and planning activities to achieve company goals.

-Related to the opening of new markets and branches of the company
-Supervision the development of the training plan for staff and ensure their implementation in coordination with the
HR
-Supervision and ensuring the continuous updating of the development process of the company's various products
-Follow-up with (Jabra) Department
-Developed sales strategy based on research of consumer buying trends and market conditions
-Coached employees in successful selling methods and encouraged cross-selling to drive revenue
-Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
-Design of security Stamps
-Met with existing customers and prospects to discuss business needs and recommend optimal solutions
-Developed and delivered engaging sales presentations to convey product benefits
-Minimized process lags through strategic sourcing and customer expectation management.
-Generated company growth through market expansion and sales.

-Supervision the implementation of plans and programs
-Supervision the studies and market trends and prepare and follow up the implementation of the recommendations
-Prepared sales contracts and oversaw signing of both parties.
-Built lasting relationships with clients through customer service interactions.
-Helped resolve client problems quickly with superior customer service.
-Completed customer searches to generate new leads.
-Accounted for all inventory and ordered new stock.
-Presented latest merchandise to prospective buyers.
-Contacted satisfied customers to offer additional services.

-( Ar & En )
-Helped large volume of customers every day with positive attitude and focus on customer satisfaction
-Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
-Assisted call-in customers with questions and orders
-Responded to customer needs through competent customer service and prompt problem-solving
-Follow-up customers., by answering (telephone - ticket)
-Best, of 2012( KSA & USA )