Credit Control Administrator (CCA)
MetLife ALICO
مجموع سنوات الخبرة :4 years, 9 أشهر
MetLife ALICO (August 2010 - January 2012)
Credit Control Administrator (CCA)
MetLife ALICO is an affiliate of MetLife, INC. a leading global provider of insurance and employee benefit programs. Through its subsidiaries and affiliates, MetLife serves more than ninety million customers around the world.
Credit Control Administrator (CCA)
As a CCA my main responsibilities include;
• Reporting to higher management on the delinquency rates for Group business on a daily basis.
• Following up with clients who owe premiums to the company.
• Tracking every bill sent out to clients for payment.
• Implementing the credit control policy, put in place by management.
• Providing a list of the clients whose policies are lapsed due to payment.
• Creating different reporting tools to track the delinquency rate and reducing the outstanding premiums.
EmiratesNBD (October 2007 - May 2010)
Processing Team Member (PTM)
Emirates NBD is one of the largest bank in the Middle East in terms of assets and holds over 100 branches in U.A.E.
Processing Team Member
• As a Processing Team Member my main responsibilities were processing cheques that were received from the branches which involve the following: • Crediting our customers with the cheques deposited by them, given to them by clients of other banks
• Debiting our bank customers with the amount of Cheques they have given to clients of other banks.
• In-House transfers these would include all Cheques that one of our clients gives to another client of ours, processing vouchers that balance all the internal accounts that need to be balanced on a daily basis.
• Returning any Cheques that don't meet the necessary conditions either to be debited or credited.
• Dealing with customer inquires through the branches.
• Preparing vouchers for necessary reversals and balancing of internal accounts.
• Processing return of inward clearing.
• Physical verification of debiting Cheques this involves checking each and every check that has previously been presented through ICCS (Image Cheque Clearing System)
• Maintaining vouchers for filing
• Training new employees on the different processes.
• Checking Credit posting done by junior PTMs.
• Authorizing in house transfer posting done by junior PTMs.
• Marking return of inward clearing through Finacle core.
Diamond Trust Bank (December 2006 - June 2007) Tanzania, East Africa
Credit Control Officer
Diamond Trust Bank (Tanzania) is part of a major banking group of East Africa active in Burundi, Kenya, Rwanda, Uganda and Tanzania. It is affiliated with the Habib bank of the Aga khan Fund for economic development and the international finance corporation of the world bank.
Customer Care Officer
• As a CCO my main responsibility was to ensure the customers got relevant information regarding account opening, loan applications and any other information they required.
• Dealing with angry customers and calming them down to give them the relevant information.
• Performing Teller duties in case a teller did not report to work.
• Completed O' Levels (2005) Aga khan Mzizima Secondary school, Tanzania, East Africa
• A+ Certification (PC Technician) Course (2004) Institute of Management and Information Technology. Dar es Salaam, Tanzania.