Receptionist
Zabeel Veterinary Hospital
مجموع سنوات الخبرة :14 years, 10 أشهر
• Welcome clients and visitors by greeting in person and on telephone; answering or referring inquiries.
• Maintain Patients and clients record by obtaining, recording, and updating personal and financial information.
• Assisting visitors/clients who visits the hospital
• Answering incoming calls from clients for inquiry, appointments
• Managing appointments such as consultation, vaccination and surgery
• Processing payments from clients
• Receiving documents from courier and suppliers
• Ordering weekly food for hospital staffs
• Managing organization’s deposits for surgery
• Handling Tally ERP for receiving donations from organizations
• Monitoring organization’s fund using Microsoft excel
• Responding inquiry and emails thru Microsoft outlook
Provides support for Operations Department and all the Managers with regards to all the customers enquiry
Provides administrative assistant to all the Managers
Represent the company during the exhibitions in World Trade Center
Monitoring monthly phone bills of the employees within the branch (Etisalat and Du bills)
Making CID clearance/daily gate pass at Port of Fujairah for the visitors and employees of the company. Assuring that the clearance will be approve by CID via checking requirements and details
Dispatching/monitoring/checking invoices within/out of the country
Receiving/answering mails through Microsoft outlook
Meeting room booking
Receiving/recording invoices from suppliers
Daily dispatch of documents to Nico Dubai, Al Hayl, Fujairah and Fujairah Camp.
Tracking down of lost/misplaced documents, receive date, sender and receiver.
Booking of meeting room and announcement of meeting room bookings, and ensuring schedules do not collide.
Receiving Courier shipments, acknowledging receipt. Forwarding to correct department. Often times asked to monitor and track expected incoming or outgoing shipment and its status.
Keeping a visitor’s log entry book, to monitor and keep Gate passes of suppliers
Dealing with fax documents incoming and outgoing
Processing leave application of employee
Announcement of Annual Leaves, HSE announcements,
Monitoring and updating the employee’s leave plan every year
Coordinating with the employee’s request and concerns
Printing of Company notices for bulletin boards and posting it in bulletin board.
Releasing / monitoring cheques from accounts department to suppliers
Coordinating with internal departments
Monitoring Units / Nokia phones with every specific information about the client and their handset (batteries, charger, headsets, memory cards & other Nokia accessories).
Observing Technician, CSR and Inventory Officer (Turnaround Time)
Informing the clients / customers regarding the status of their handset every day.
Computing the Nokia phone warranty and inform the client regarding the quotation.
Making the daily reports specially the delivery reports regarding the Nokia phones for higher level of repair to be forwarded to the head office. (Everyday)
Receiving repair transfer (RT) from Head Office regarding the Nokia phones repaired
Double checked the Customer Service Representative’s work including the physical checking of the unit at the same time indication of details as per record.
Assisting client in person about their cellphone whether it is for repair or inquiry.
Expert in handling different customer’s feedback and concern especially “IRATE
Attended: CMT 1 Training - for Customer Care Representative
Reports directly to Operation’s Manager: Typing correspondences read / reply incoming mails, filing documents and control / monitor their movements within the Department
Computing, analyzing and making payroll for the manpower every week
Maintain the Project Document Control Systems in line with the Company procedures
Check incoming / outgoing fax from / to customer
Updates all the client/s contacts in the database for company references
Ensure that all the incoming inquiries received are properly recorded and ensure completeness of the documents
Maintain highest degree of confidentiality of the Company