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Ana Katrina Ferrer, Admin / Sales Coordinator

Ana Katrina Ferrer

Admin / Sales Coordinator·Agora Technical Services LLC

United Arab Emirates

Diploma, Applied And Health Sciences

Work experience

Total years of experience: 11 years, 4 months

Admin / Sales Coordinator

May 2026 - Present

Agora Technical Services LLC

Dubai, United Arab Emirates

May 2026 - Present

Provided accurate product and service information to customers
Delivered excellent customer service, exceeding targets
Managed high-volume inbound calls
Generated sales leads and initiated first contact with prospects
Sent marketing emails to prospective and existing customers
Coordinated meeting schedules
Identified customer needs and provided tailored solutions
Built and maintained customer relationships to drive retention
Resolved customer complaints to improve satisfaction
Performed basic accounting and HR administrative tasks
Company industry:
Interior design
Job role:
Administration

Front Office Admin

May 2020 - March 2026

Energy Action (Australia)

Angeles City, Philippines

May 2020 - March 2026

Managed front desk operations, including handling incoming calls, emails, and walk-in
inquiries
Scheduled appointments, meetings, and maintained calendars for staff
Greeted visitors and ensured a professional and welcoming office environment
Performed administrative tasks such as data entry, filing, and document preparation
Maintained and updated records, databases, and office files with accuracy - used
Microsoft Dynamics 365 and Hubspot CRMs
Coordinated with different departments to support daily office operations
Handled customer inquiries and resolved concerns in a timely manner
Monitored office supplies and coordinated replenishment when needed
Company industry:
Energy & Renewables
Job role:
Administration

Real Estate Admin

April 2018 - April 2020

Cloudstaff Philippines Inc

Angeles City, Philippines

April 2018 - April 2020

Answered client and agent inquiries by phone and email
Assisted in updating property listings on MLS
Helped schedule showings, inspections, and appraisals
Assisted in preparing basic contracts and listing documents
Supported communication between buyers, sellers, and agents
Helped track transaction paperwork and deadlines
Maintained client records in CRM system
Assisted with invoice processing and basic billing tasks
Organized and filed documents
Helped prepare simple marketing materials for listings
Company industry:
Business Support Services
Job role:
Administration

Sales Support

August 2018 - February 2020

Cloudstaff Philippines Inc

Angeles City, Philippines

August 2018 - February 2020

tasks, coordination, follow-ups support daily
Company industry:
Business Support Services
Job role:
Sales

Virtual Assistant

February 2015 - July 2018

Access Insurance Underwriters, LLC

Florida, United States •Remote

February 2015 - July 2018

Managed and maintained comprehensive client databases, contact lists, and
spreadsheets, ensuring data accuracy and confidentiality
Handled high-volume email, chat, and phone correspondence with professionalism,
delivering timely responses and maintaining strong client relationships
Responded to and resolved client inquiries efficiently, providing accurate information and
high-quality customer support
Coordinated the distribution of requested documents and performed consistent follow
ups to ensure client satisfaction
Company industry:
Insurance & TPA
Job role:
Administration

Education

SAINT CAMILLUS HEALTHCARE INSTITUTE, INC.

October 2025

October 2025

Diploma, Applied And Health Sciences

Philippines

GPA (rating): Very good

GPA (rating): Very good

HolyAngelUniversity

January 2005

January 2005

Bachelor's degree, Nursing

Philippines

Skills

COMPUTER LITERACY

Expert

COMPUTER MEDIATED COMMUNICATION

Expert

CUSTOMER INQUIRIES

Expert

PROJECT COORDINATION

Intermediate

RESEARCH

Intermediate

SCHEDULING

Expert

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DATA INTEGRITY

Intermediate

ADMINISTRATIVE SUPPORT

Expert

EMAIL MANAGEMENT

Expert

TASK MANAGEMENT

Expert

ADMINISTRATIVE FUNCTIONS

Intermediate

DATA ENTRY

Intermediate

DATA MANAGEMENT

Intermediate

GOOGLE SHEETS

Intermediate

MICROSOFT OFFICE

Intermediate

OPERATIONS

Intermediate

HOSPITALITY

Expert

Microsoft CRM

Expert

Interpersonal Skills

Expert

Admin Assistant

Expert

CLIENT CONFIDENTIALITY

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER SERVICE

Intermediate

DETAIL ORIENTED

Intermediate

NURSING

Intermediate

PROFESSIONALISM

Intermediate

RECORDS MANAGEMENT

Intermediate

RELIABILITY

Intermediate

SALES SUPPORT

Intermediate

Languages

English

Expert

Tagalog

Native Speaker

Trainings and Certifications

Certifications

Certified Nursing Assistant

National Certificate II in Health Care Services

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

Aug 2025 - Aug 2030