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Ana Katrina Ferrer, Front Office Admin

Ana Katrina Ferrer

Front Office Admin·Energy Action (Australia)

United Arab Emirates

Diploma, Applied And Health Sciences

Work experience

Total years of experience: 11 years, 0 months

Front Office Admin

May 2020 - March 2026

Energy Action (Australia)

Angeles City, Philippines

May 2020 - March 2026

a professional welcoming
Performed administrative tasks such as data entry, filing, and document preparation
Maintained and updated records, databases, and office files with accuracy
Coordinated with different departments to support daily office operations
Handled customer inquiries and resolved concerns in a timely manner
Monitored office supplies and coordinated replenishment when needed
Company industry:
Energy & Renewables
Job role:
Administration

Sales Support

August 2018 - February 2020

Cloudstaff Philippines Inc

Angeles City, Philippines

August 2018 - February 2020

tasks, coordination, follow-ups support daily
Company industry:
Business Support Services
Job role:
Sales

Virtual Assistant

February 2015 - July 2018

Access Insurance Underwriters, LLC

Florida, United States •Remote

February 2015 - July 2018

Managed and maintained comprehensive client databases, contact lists, and
spreadsheets, ensuring data accuracy and confidentiality
Handled high-volume email, chat, and phone correspondence with professionalism,
delivering timely responses and maintaining strong client relationships
Responded to and resolved client inquiries efficiently, providing accurate information and
high-quality customer support
Coordinated the distribution of requested documents and performed consistent follow
ups to ensure client satisfaction
Company industry:
Insurance & TPA
Job role:
Administration

Education

SAINT CAMILLUS HEALTHCARE INSTITUTE, INC.

October 2025

October 2025

Diploma, Applied And Health Sciences

Philippines

GPA (rating): Very good

GPA (rating): Very good

HolyAngelUniversity

December 2005

December 2005

Bachelor's degree, Nursing

Philippines

Skills

COMPUTER LITERACY
Expert
COMPUTER LITERACY
Expert
COMPUTER MEDIATED COMMUNICATION
Expert
COMPUTER MEDIATED COMMUNICATION
Expert
CUSTOMER INQUIRIES
Expert
CUSTOMER INQUIRIES
Expert
PROJECT COORDINATION
Intermediate
PROJECT COORDINATION
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
SCHEDULING
Expert
SCHEDULING
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA INTEGRITY
Intermediate
DATA INTEGRITY
Intermediate
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Expert
EMAIL MANAGEMENT
Expert
TASK MANAGEMENT
Expert
TASK MANAGEMENT
Expert
HOSPITALITY
Expert
HOSPITALITY
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Admin Assistant
Expert
Admin Assistant
Expert
CLIENT CONFIDENTIALITY
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
NURSING
Intermediate
NURSING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
NURSING
Intermediate
NURSING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate

Languages

English
Expert
Tagalog
Native Speaker

Training and Certifications

Certifications
National Certificate II in Health Care Services
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
Aug 2025 - Aug 2030
Show credentials