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Anadi Mishra, Head of Engineering – Aggregator Platform, Digital Payments & Integrations

Anadi Mishra

Head of Engineering – Aggregator Platform, Digital Payments & Integrations·Americana Group (Kuwait Food Company)

United Arab Emirates

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 26 years, 6 months

Head of Engineering – Aggregator Platform, Digital Payments & Integrations

February 2025 - Present

Americana Group (Kuwait Food Company)

Dubai, United Arab Emirates

February 2025 - Present

Company industry:
Catering, Food Service, & Restaurant

Head of Digital and Engineering - Aggregator Platform,Digital Payments and Loyalty - AMERICANA

February 2025 - Present

Americana Restaurants

Dubai, United Arab Emirates

February 2025 - Present

Recent success stories include, Migration of more then 50 BMU from Legacy iPAAS platform to Americana Digital platform across 8 countries and 9 Aggregators.
Improvement in Payment success ratio
Engineering improvement saving huge amount due to Order failures in KSA
Company industry:
Catering, Food Service, & Restaurant

Head of Payments & Digital Integration Engineering

January 2025 - Present

Americana Group (Kuwait Food Company)

Dubai, United Arab Emirates

January 2025 - Present

• Migrated 50+ integrations from MuleSoft to a high-performance internal
platform, lowering cost and increasing deployment velocity. Integrated 15+
aggregators, launched 100+ business units, and added 5 new aggregators across
GCC markets.
Company industry:
Catering, Food Service, & Restaurant

Head of Engineering – Aggregator Platform, Digital Payments & Integrations

February 2024 - Present

Americana Group (Kuwait Food Company),

Dubai, United Arab Emirates

February 2024 - Present

Led end-to-end engineering strategy and digital transformation across payments, API integration, order
processing, and loyalty platforms spanning 11 GCC markets:
• Scaled platform to process USD 800M+ annually across 50M+ transactions with 99.8%+ system reliability,
operating under PCI-DSS and Central Bank compliance requirements.
• Improved platform performance 26x through re-architecture to cloud-native, microservices-based, event
driven design — directly analogous to the scalability demands of high-volume trading infrastructure.
• Reduced order failure rate from 2.3% to 0.4% (82% improvement) through deep failure analysis, re
architecture, and observability investment — demonstrating the platform reliability discipline critical for
financial markets.
• Designed and optimised payment flows across multiple PSP integrations, achieving 98% payment
success rate; implemented Apple Pay, Click to Pay, Cards, Wallets, and QR payments.
• Migrated 50+ integrations and integrated 30+ aggregators across GCC markets; managed full MuleSoft
to-in-house platform migration.
• Built and led multi-team engineering organisation of 25+ engineers including EMs, Tech Leads, and
Architects; managed resource allocation, budget, and performance.
• Implemented predictive monitoring via AIOps, ELK, New Relic, Grafana, and proactive alerting with SRE
practices.
• Built RAG-based AI knowledge assistant to accelerate incident resolution and engineering productivity;
evaluated agentic AI use cases for operational automation.
Company industry:
Catering, Food Service, & Restaurant

Senior Engineering Manager – Payments Platform

August 2022 - April 2024

Careem (Uber Inc.),

Dubai, United Arab Emirates

August 2022 - April 2024

Senior engineering and program leadership for HSBCs global Regulatory Compliance IT capability centre,
reporting to the Global Head of Enterprise Technology:
• Led engineering for AML, KYC, NFRM, E-Surveillance, Financial Crime Compliance, Risk Management,
and Group Market Surveillance platforms — direct adjacency to the trading compliance and surveillance
requirements at a financial derivatives group.
• Managed global engineering teams of 85-172, with cross-geography delivery across India and UK; built
capability centre from the ground up.
• Owned strategic IT roadmap for digitisation of compliance; delivered RAPID and REG-Map platforms from
scratch, replacing manual regulatory processes.
• Worked on AI/ML models for Anti-Money Laundering (AML) using NICE Actimize; drove AI-driven
operational improvements.
• Deployed Kubernetes, CI/CD, cloud computing, and low-code platforms (APPIAN) as part of technology
modernisation.
Company industry:
Software Development

Senior Engineering Manager – Payments Platform

August 2022 - April 2024

Careem (Uber Inc.)

Dubai, United Arab Emirates

August 2022 - April 2024

Company industry:
Software Development

S. Engineering Manager

August 2022 - March 2024

Careem

Dubai, United Arab Emirates

August 2022 - March 2024

I immersed myself in Payment Engineering at Careem, leading the transformation of payment experience by overhauling Wallet and Payment Processing systems with service-based architecture. This initiative improved system performance multi-fold and simplified processes, enhancing customer trust through improved error categorization and communication. Additionally, I spearheaded the EFR integration for KYC flow, significantly increasing the conversion rate from 7% to 52%.
Company industry:
Internet & E-commerce

Senior Engineering Manager – Payments & Platforms

January 2022 - January 2024

Careem (Uber Inc.)

Dubai, United Arab Emirates

January 2022 - January 2024

• Led Payments Platform Engineering for wallet orchestration, P2P flows, merchant
onboarding, and B2B integrations. Redesigned and re-architected wallet and
payment orchestration systems into a service-based, microservices architecture,
improving scalability and maintainability. Improved payment success rates through
failure analysis, error categorization, and customer-facing messaging
enhancements. Delivered EFR-based KYC integration, increasing conversion from
7% to 52%. Built high-availability payment services with strong observability using
Grafana, Prometheus, and Kafka metrics. Led cross-functional Agile teams owning
roadmap execution and operational excellence. Partnered closely with product,
data, and business teams to align engineering investments with growth goals.
Company industry:
Software Development

VP Technology and Head of Engineering

January 2019 - July 2022

HSBC Hsdi

Pune, India

January 2019 - July 2022

I have Successfully developed RAPID product managing Software engineering teams. Currently building Regulatory Engagement Product. I am doing re-Engineering and migration to APPIAN AWS. I have developed Strategic plan for Reg compliance IT and managing Digital transformation of Reg Compliance Applications. My role involves Program/project management, managing Senior Global Stakeholders, work on Product design, requirement management and application development. Applying design thinking to product development while managing End to End IT delivery. I manage successful team of SE, SSE, Project Managers and BA’s I’m also implementing Cyber solution for IRIS application saving 1 Million USD to ban
Company industry:
IT Services
Job role:
Information Technology

V P Technology and Program Management

January 2019 - July 2022

HSBC

Pune, India

January 2019 - July 2022

• Oversaw digitalization and development of various products, leading re-engineering and migration of applications at HSBC Pune.
• Crafted a strategic plan for Regulatory Compliance IT, engaged in Strategic Roadmaps, and managed global teams for efficient resolution of complex technical issues.
• Deployed new technologies like low code platform APPIAN and microservices to enhance operational efficiency.
Company industry:
Banking

VP & India Head – AML and Compliance IT

January 2017 - January 2022

HSBC

Pune, India

January 2017 - January 2022

Owned end-to-end AML technology ecosystem covering Transaction
Monitoring, KYC, Market Surveillance, and Financial Crime Risk Management using
NICE Actimize platforms. - Led 24x7 AML platform operations, ensuring SLA
adherence, high availability, and regulatory reporting readiness across regions. -
Delivered regulatory-driven change programs under tight deadlines, aligned to FATF
and global AML standards. - Introduced AI/ML‑driven detection models to improve
alert quality and reduce false positives, lowering manual investigation effort. - Led
major incident response, root-cause analysis, and permanent remediation for AML
platform outages. - Partnered with Compliance, Audit, and Risk teams to address
regulator findings, close audit actions, and respond to central bank inquiries. - Built
and led global teams of 170+ engineers and SMEs, reducing vendor dependency
and strengthening internal AML capability.
Company industry:
Banking

VP IT – Head of Engineering & Programme Manager, Regulatory Compliance & Financial Crime

January 2014 - January 2022

HSBC Software Development Ltd

Pune, India

January 2014 - January 2022

• Led engineering for AML, KYC, NFRM, E-Surveillance, Financial Crime Compliance, Risk Management, and Group
Market Surveillance platforms.
• Managed global engineering teams of 85-172 across India and UK; built capability centre from the ground up reporting
to Global Head of Enterprise Technology.
• Worked on AI/ML models for Anti-Money Laundering (AML) using NICE Actimize; drove AI-driven operational
improvements.
• Owned strategic IT roadmap for digitisation of compliance; delivered RAPID and REG-Map platforms from scratch,
replacing manual regulatory processes.
• Deployed Kubernetes, CI/CD, cloud computing, and low-code platforms (APPIAN) as part of technology modernisation.
Company industry:
Software Development

Head of Software Engineering and Program manager

January 2018 - January 2019

HSBC

Pune, India

January 2018 - January 2019

• Led the development of a comprehensive IT plan and roadmap for Non-Financial Risk tools at HSBC, ensuring alignment with business objectives.
• Acted as the lead architect for Regulatory Compliance IT's Non-Financial Risk tools, contributing to operational efficiency and risk management.
• Developed innovative IT applications as the Engineering lead, enhancing product integration and development at the company.
Company industry:
Banking

India Delivery Head and Senior Engineering manager Surveillance and AML IT

December 2014 - December 2018

HSBC

Pune, India

December 2014 - December 2018

In my role as India Delivery Head and Senior Engineering Manager at HSBC in Pune, I spearheaded IT application development projects focusing on Market Surveillance, E-Surveillance, and Anti Money Laundering. I led the implementation of AI models for AML and negotiated contracts with external partners to optimize services. By implementing continuous improvement initiatives, I enhanced operational efficiency, reduced costs, and elevated customer service levels.
Company industry:
Banking

Senior Engineering Manager

July 2015 - August 2016

AML

Pune, India

July 2015 - August 2016

Engineering and delivery management of projects for Group Market Surveillance, E- Surveillance
and Holistic Surveillance, Anti Money Laundering and Financial Crime project. Responsible for IT
delivery and people management across teams.
Company industry:
Banking
Job role:
Engineering

Manager

January 2010 - June 2015

HSBC

Pune, India

January 2010 - June 2015

I managed multiple projectsanddeliveriesin Cards and Payments domain. Provideddomainand technical
guidance to team. I grew into the role of Lead development and engineering manager and managed payments
platform for international payments using SWIFT . My roles involved Technical review, HLD and Solution
architecture and People management . Awarded Individual Excellence award at organization level.
* Developed Dialog Accreditation program based on “Cognitive Level- Bloom’s Taxonomy” for
certificationin“HP Extreame”assessmentacrossHSBC
* Lean Six SigmaGreen Belt, awardedfor highestproductivitygains
Company industry:
Banking
Job role:
Management

Engineering Manager & Project Manager – Cards, Payments & Retail Banking IT

November 2010 - January 2015

HSBC Software Development Ltd,

Pune, India

November 2010 - January 2015

• Managed delivery of IT engineering projects for Cards and Payments platforms; hands-on coding, code
review, and architecture; full team management including performance and people development.
• Delivered complex banking systems within tight timelines and budget constraints across cross-functional
teams.
Company industry:
Software Development

Engineering Manager & Project Manager – Cards, Payments & Retail Banking IT

November 2010 - January 2015

HSBC Software Development Ltd

Pune, India

November 2010 - January 2015

• Managed delivery of IT engineering projects for Cards and Payments platforms; hands-on coding, code review, and
architecture.
• Delivered complex banking systems within tight timelines and budget constraints across cross-functional teams.
Company industry:
Software Development

Engineering manager and Project manager Payments

January 2010 - June 2014

HSBC

Pune, India

January 2010 - June 2014

In my role as an Engineering Manager and Project Manager at HSBC in Pune, India, I successfully led projects with tight deadlines and limited resources. I coordinated team members to ensure tasks were completed on time and within budget. I collaborated with cross-functional teams to achieve project goals and provided clear direction to internal teams, setting expectations and due dates for deliverables.
Company industry:
Banking

Team Lead

June 2006 - October 2010

HSBC

Pune, India

June 2006 - October 2010

Joined
Company industry:
Banking
Job role:
Information Technology

Associate Project Manager

June 2006 - October 2010

HSBC

Pune, India

June 2006 - October 2010

Company industry:
Banking

Associate Project Manager / Senior Software Engineer / Business Analyst

January 2006 - January 2010

HSBC

Pune, India

January 2006 - January 2010

Company industry:
Banking

Associate Project Manager / Senior Software Engineer / Business Analyst

January 2000 - January 2010

Infosys India & UK|

London, United Kingdom

January 2000 - January 2010

• Progressed through engineering and leadership roles in banking technology at HSBC and Infosys.
• Delivered large-scale banking solutions for UBS, ABN AMRO, Barclays, AMEX, and RBS — building the financial
domain depth that underpins 20+ years of fintech leadership.
Company industry:
Software Development

Business Analyst IT

December 2000 - May 2006

Infosys

Pune, India

December 2000 - May 2006

Company industry:
IT Services
Job role:
Information Technology

Team Lead and Program analyst

December 2000 - May 2006

Infosys

India

December 2000 - May 2006

I joined Infosys as a trainee Software engineer and progressed to a Program analyst and Lead role. My responsibilities included managing data transition analysis, leading Mainframe projects, and overseeing testing cycles for various clients. I successfully delivered high-quality products for clients like ABN AMRO, UBS Equities, American Express, and BHF bank Germany.
Company industry:
Software Development

Education

Engineering College rewa

August 2000

August 2000

Bachelor's degree, Mechanical Engineering

India

Rajiv Gandhi Technological University

August 2000

August 2000

Bachelor's degree, (Mechanical)

India

Skills

DELIVERY

Expert

MANAGEMENT

Expert

API

Expert

ARCHITECTURE

Expert

BA

Expert

BANKING

Expert

BUILDING MANAGEMENT

Intermediate

COMPUTER PROGRAMMING

Intermediate

INFORMATION TECHNOLOGY

Intermediate

BROKERAGE

Intermediate

CLOUD NATIVE ARCHITECTURE

Intermediate

DISTRIBUTED COMPUTING

Intermediate

ENGINEERING ANALYSIS

Intermediate

KNOW YOUR CUSTOMER

Intermediate

PAYMENT SYSTEMS

Intermediate

PAYMENTS INDUSTRY

Intermediate

STRATEGIC PLANNING

Intermediate

TRANSFORMATIONAL LEADERSHIP

Intermediate

Languages

English

Beginner

Training and Certifications

Certifications
Agentic AI & Prompt Engineering
Digital Transformation
Cloud Architecture & Design Decisions
ITIL Trained & ITSM Executive Assessment
Lean Six Sigma Green Belt
Certified PRINCE2 Practitioner
Certified SAFe 5 Agilist
AWS Solution Architect Associate
Generative AI & LLM Applications
Design Thinking & Customer-Led Change
Financial Technology (Fintech
Digital Transformation
Cloud Architecture & Design Decisions – LinkedIn
ITIL Trained & ITSM Executive Assessment
Lean Six Sigma Green Belt
Certified PRINCE2 Practitioner
Certified SAFe 5 Agilist
AWS Solution Architect Associate
Design Thinking & Customer-Led Change
Financial Technology (Fintech Innovation)
Product Management