Catering Operations & Billing Specialist
Premier Flight Catering
Total years of experience :14 years, 7 Months
• Act as a liaison between internal departments critical to functions of catering.
• Assist with planning, organizing, directing, coordinating, scheduling, and delegating responsibility to the staff, ensuring the goals and objectives of the operation are met on a daily basis by the staff.
• Facilitating cross-channel feedback from customers and operation to management and executive teams
• Creating, finalizing & issuing invoices for all customers of Schedule, VIP and Delay Flights
• Closing monthly sales, preparing, and finalizing monthly VAT return report for Jeddah, Dammam and Riyadh branches
• Uploading VAT reports on the General Authority of Zakat & Tax (GAZT) portal
• Tracking incoming customer payments, updating in Tally, and forwarding statement of accounts for payment follow-ups
• Reconciling customer monthly sales balance with AR account
• Actively track the status of various operational and procedural issues and provide updates to the management team continuously
• Act as point of contact for customer complaints and resolve issues
• Compile and analyze sales figures & communicate insights/findings to team members and management
• Coding new menu cycles and meals as per our sales system and design menus accordingly
• Maintaining and updating the customer database as per their classifications
Working as a Food Market Researcher in to assist in data research and competitor analysis for new and innovative food products of different brands.
• Working alongside Business Development Manager on key projects relating to development of new markets and products.
• Review, summarize and analyze all documents and communications pertaining to negotiations to produce and provide redacted contracts as well as an outlined report detailing terms especially for Bid/Tender submissions
• Organize daily and weekly plans to meet with new and existing clients to solicit catering business using techniques & tactics agreed upon by the catering leadership team.
• Creating plans, contracts and feedback forms to address customer needs and ensuring both the company and customer adhere to contract terms
• Working with the production staff to create new menus as per client request and designing quotations and sale proposals accordingly.
• Upholding strict confidentiality requirements and adhering to established operating procedures.
• Assist the team in designing creative business segment projects including cover ideas for prospective business proposals, materials, presentations etc.
Part time exam invigilator for O/A level and IELTS examinations.
- Sole responsible for handling all the cash and credit suppliers and maintaining the AP account
- Reconciling supplier and bank statements along with reporting on monthly basis
- Making journal, cash, credit, expense entries on Tally Accounting Software
- Contributing towards periodic forecasting and reporting
- Preparing Income & Expense reports with analysis through Tally
- Handling, solving customer and supplier inquiries and providing support to the Finance Manager
- Participating in stock count and reporting during inventory closing period
- Merit Scholarship Holder (2006)
Silver Medalist for securing 2nd position in Pre engineering group HSSC Exams.