Senior Sales Associate
Al Futtaim Group LLC
Total years of experience :18 years, 0 Months
Greets and assists customers with product selection and sale.
Involved in stock control and management.
Ensuring that the KPI is well monitored daily such as MTD & YTD to hit the given budget by the Head Office
Displaying and moving merchandise as per established VM standards.
Responsible for cashiering by processing cash and card payments.
Follow any and all orders from superiors pertaining to store operations.
Reporting discrepancies and problems to the supervisor.
Balancing cash registers with receipts.
Dealing with customer refunds.
Keeping the store tidy and clean
Working within established Reflex brand guidelines by following the SOP.
Displaying price points to merchandise on the shop floor.
Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
Receiving, counting and storing the delivery of stocks. Reporting discrepancies to the management if any.
Keeping up to date with special promotions and putting up displays.
Contributes to team effort by accomplishing related results as needed.
Performs other related duties as required
• Collect, count and disburse money, basic book keeping and complete banking transactions.
• Answer telephones, direct calls and take messages.
• Compile, copy, sort and file records of office activities, business transactions and other activities.
• Operate office machines such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Answer questions about warranties or terms of sale.
Work with customer service manager to ensure proper customer service is being delivered.
Answer and direct phone .
Organize and schedule appointments.
Plan meetings and take detailed minutes.
Write and distribute email, correspondence memos, letters, faxes and forms.
Develop and maintain a filing system.
Update and maintain office policies and procedures.
Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
With the 1.85 GPA..Company Scholar for four years.Three times Dean's Lister..Varsity player of Taekwondo..